Store Quality Assurance Officer

Location: Makati City
Corporate Title: Junior Officer to Senior Manager
Work Arrangement: Onsite

Our Operations Cluster team is looking for experienced professionals to join us in Makati City as a Store Quality Assurance Officer.

In this role, you will conduct pre-audit, unannounced assurance reviews, and special reviews of store and cash center operations. You will assess the adequacy and effectiveness of existing controls, provide reliable, data-driven insights, and help ensure that all operations run efficiently, securely, and in full compliance with internal policies and regulatory standards.

Your dream. Our focus.
East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines and is committed to continuously investing in people, processes, products, and service enhancements. We embrace new ideas that elevate the EastWest experience.

We empower our employees to take charge of their careers and provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team and a workplace that promotes development and goal attainment.

Whether youre just starting out or already a seasoned professional, EastWest can help you unleash your potential and bridge the gap between dream and success.

What the role will entail

• Conduct pre-audit and unannounced assurance reviews of store and cash center operations to assess compliance with company policies and regulatory requirements

• Perform special reviews on reported fraud, operational lapses, or irregularities

• Identify control weaknesses, inefficiencies, and risk areas in store and cash center environments

• Evaluate the design and operating effectiveness of internal controls related to cash handling, sales processes, and operational procedures

• Prepare clear and comprehensive reports detailing findings, risk assessments, and recommendations

• Serve as acting Service Manager during mandatory leave or preventive suspension, ensuring business continuity and operational integrity

What we're looking for

• Bachelors degree in Business Administration, Finance, Accounting, or a related field

• At least 5 years of experience in bank operations review, internal audit, quality assurance, or risk management, preferably within retail or financial services

• Strong knowledge of internal control frameworks, operational processes, and risk assessment methodologies

• Excellent analytical, problem-solving, and decision-making skills with attention to detail

• Strong communication and reporting skills, with the ability to present findings clearly to management

• Willingness to travel frequently for unannounced store and cash center visits

What you can expect from joining our team

• Career development and training opportunities

• Competitive salary package and benefits

• Performance-based incentives and recognition programs for high-performing individuals

• Opportunity to work with and be mentored by industry experts

• Defined career progression paths to guide your professional growth