Supv, Customer Order Mgmt

What Customer Order Management contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Qualifications for Internal Applicants

• Open to Current and Previous AHS/EP employees - OPRCM at B3 and up
• CHIP employees P2, P3/M1 can apply. Must have POC experience.
• Bachelor’s degree in related field, or equivalent work experience, preferred
• 4-8 years of experience, preferred
• Preferably acts as the team's POC (when direct Supervisor is out),
• Minimum of 1 year on current role
• Last annual performance rating of at least 3.
• No record of disciplinary action for the last year.
• No Performance Improvement Plan (PIP) in the previous 12 months.

Qualifications for External Applicants

• At least 2 years of college coursework or experience
• At least 2 years of leadership experience
• Knowledge of Healthcare Operations—specifically Insurance Verification, Prior Authorization, and Medical Documentation—is an advantage
• Willing to work US hours in a hybrid set-up in BGC

What is expected of you and others at this level

• Coordinates and supervises the daily activities of operations or business staff
• Administers and exercises policies and procedures
• Ensures employees operate within guidelines
• Decisions have a direct impact to work unit operations and customers
• Frequently interacts with subordinates, customers, and peer groups at various management levels
• Interactions normally involve information exchange and basic problem resolution

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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