Systems Operations Analyst (Level I and II)

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

Role location: Full Onsite (Pasay or Makati)

About the role:
As a Systems Operations Analyst, your skills will keep our industry-changing technology platforms humming smoothly. While building your skills and your career, you’ll support client-facing systems and applications while driving issue resolution and proactively investigating errors.

About the team:

The team is composed of data operators reporting directly to the Service Delivery Manager with close coordination with infrastructure and application teams ensuring high availability of supported applications 24/7.

What you will be doing:

• Managing hardware and software in 24x7 processing environment to ensure peak performance at full capacity.

• Recognizing abnormal processing conditions and responding appropriately to resolve errors in a timely manner.

• Monitoring batch process runs ensuring completion within SLA

• Ticket filing for service request and incidents

• Initiate bridge calls to collaborate with application and infrastructure support during incidents

What you will need:

• Knowledge of financial services industry and mainframe and/or open systems operating systems.

• Ability to use production control tools and resources to analyze and respond to all system processing errors.

• High school diploma or GED required - Associate’s, bachelor’s or the equivalent experience may be required at higher career levels.

• Knowledge on Linux and windows commands

Added bonus if you have:

• Certification or knowledge about ITIL standards

• Experience in any ITSM Ticketing tool (Jira, Service Now, etc)

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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