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Technical Services Director

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Job Description - Technical Services Director

Position: Technical Services Director


Work Location: Clark Global City, Pampanga


Relocation Package: Work Visa, Flight Expense, and First Class Accommodation inside Clark Global City, Pampanga



Professional Requirements:



  • Willing to relocate to Clark Global City, Pampanga, PHILIPPINES

  • 15+ years’ total experience, including 5Clark Global City, Pampanga years in a 24/7 environment

  • Experience of leading overall infrastructure for a complex organization and network

  • Working knowledge of Storage Area Network (SAN) and related technologies, Cisco-based network communications technology, High availability and disaster recovery architecture, communication and related technologies

  • Exposure to ITIL concepts and adoption.

  • Experience with regulatory compliance issues, as well best practices in application and network security.



Key Accountabilities:



  • Overall manage and lead a team of Global Service Desk Engineers, Field Engineers, Consulting Engineers, Client Service Partners, Value Chain Administrators.

  • Ensure delivery of 24/7 service operations and KPI compliance.

  • Manage escalations and give timely resolutions to the customers.



Key Deliverables:


The Technical Services Director is responsible to deliver the following:



  • To lead the technology infrastructure strategy and execution for the Company

  • Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.

  • Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations.

  • Development of governance process.

  • Build strategic relationships for creating value for the Company.

  • Participate in the formulation of the company's business plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business.

  • Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.

  • Leadership for delivery of 24/7 service operations and KPI compliance.

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