Technical Support Executive

• Handle inbound customer inquiries via phone, email, and chat, ensuring timely and accurate technical support.
  
• Troubleshoot and resolve issues related to software, hardware, and other technical aspects.
  
• Identify and recommend products or services that meet customer needs, enhancing their experience and our business opportunities.
  
• Maintain detailed records of customer interactions and resolutions in our CRM system.
  
• Stay abreast of new product features and maintain up-to-date technical knowledge to better serve our clients.
  

Requirements

• 1-2 years experience in a technical support role.
  
• Strong knowledge of computer hardware, software, and operating systems.
  
• Excellent troubleshooting skills and a clear understanding of technology concepts.
  
• Exceptional verbal and written communication skills.
  
• Experience in upselling with a persuasive and confident approach.
  
• Ability to work effectively under pressure in a fast-paced environment.

Benefits

Why Flatworld Philippines:

At Flatworld Philippines, you will be
joining a dynamic work environment that offers competitive compensation,
fosters innovation, and presents unique growth opportunities. Being a part of
our team means contributing to and benefiting from our supportive work culture.
We offer:

• Competitive compensation packages
  
• Comprehensive health coverage
  including HMO and Life Insurance
  
• Opportunities for professional
  growth and development
  
• A supportive and dynamic work
  environment
  
• Free meals and other wellness
  benefits
  

Please submit your resume detailing
your experience, skills, and qualifications. We look forward to reviewing your
application and seeing how you can be a valuable addition to our team.

Your journey with Flatworld
Philippines starts here!