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Trade-In Asset Specialist (South East Asia)

Job Description - Trade-In Asset Specialist (South East Asia)

Description

In this position you will....


Lead our multi-channel trade-in operations across South East Asia. Be accountable for all day-to-day trade-in operations (including pricing and asset management) across the region, develop business cases and seek new business growth. 


 


You will be responsible for…




  • Driving the profitable use of the trade-in programmes in all channels across the region. 





  • Developing and deploying the physical trade-in infrastructure. 





  • Reviewing, qualifying and robustly challenging business cases for new opportunities before seeking approval. 





  • Accountability of the operational and commercial relationships with back-end trade-in suppliers. 





  • Managing both ‘buy’ and ‘sell’ pricing to drive optimal margin creation. 





  • Deciding the future strategic direction of trade-In, in collaboration with Finance, Sales and business operations. 



  • Planning and executing operational and commercial changes to achieve market leading customer experience in the trade-In proposition. 





  • Achieving Key Performance Indicator (KPI) targets, both internal and external 





  • Undertaking regular reviews of competitor markets identifying key development areas and gaps in the market. 





  • Working across the wider global group to ensure we optimise trade-in as a product and leverage local market knowledge. 





 


For you to be successful…


We expect you to be able to demonstrate the following key competencies 


Impactful





  • Be an Impactful and Influential performer, driving continuous improvement. 





  • Focused on objectives and identifies activities and key results required to meet them 





  • Takes accountability and self-motivated to deliver results even in situations which are not straight-forward. 




Customer Focus 





  • Be customer focused, understanding and anticipating customer needs 





  • Actively seeks to understand customer feedback and needs and uses this in decision making and solutioning 





  • Uses feedback and data to provide examples to improve internal processes and services to clients 




 Creative 





  • Demonstrate creative awareness, take advantage of new opportunities and innovations 





  • Identifies beneficial new approaches and ways of looking at problems, introduces them within team 





  • Experiments with new trends and innovations and is an early adopter where they can benefit team 






 Literacy – Digi, Tech & Data 





  • Be data literate, be able to explain and use technology in a data native and data driven environment. 





  • Uses appropriate data, technology and digital solutions to communicate, solve problems, and access, manage, integrate, evaluate, and create information.




 


You will require the following qualifications and skills                                                                                                               





  • 3 years minimum experience of working in Operations or Supply Chain within the Telecommunication industry. 





  • Specific understanding or experience of working the trade-in market preferred. 





  • Ability to drive change and demonstrated ability to accomplish results, meet deadlines and commitments. 





  • Proven Account management skills & strong leadership. 





  • Excellent written and verbal communication skills (fluent in English). 





  • Strong analytical and problem-solving skills. 





  • Strong financial acumen and understanding of Profit and Loss (P&L) management. 





  • “Can-do” proactive attitude with the determination to see through change. 





  • Ability to work effectively across a complex matrix organisation and establish strong working relationships with internal and external stakeholders. 





  • Superior influencing and interpersonal skills, necessary to affect strategy and policies at both the technical and senior executive level. 







 


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