Trainer I

Essential Functions 

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  Classroom Management/Modules/Up-training/Initiatives/Quality 

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  Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents. 

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  Monitors and completes daily attendance tracking during the entire process training until nesting. 

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  Formulates effective activities, exercises, or assessments for learning improvement. 

• 
  

  Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement. 

• 
  

  Ensure compliance to client and organizational policies and procedures. 

• 
  

  Maintains consistent and professional communications skills with supervisor, manager, operations management, peers, and trainees/agents. 

• 
  

  Deliberate to identify new hires’ needs in training and nesting. 

• 
  

  Monitor trainees’ post-nesting performance for the first 3 months after being endorsed to operations. 

• 
  

  Deliver the training content/context based on the agenda/curriculum. 

• 
  

  Demonstrate effective leadership to individuals including new hires and tenured agents.  

• 
  

  Implement and demonstrate efficient training methods. 

• 
  

  Collaborate with the team for effective knowledge and skills transfer indispensable to the process and business needs. 

• 
  

  Participate in client calls and visits with the supervisor’s guidance. 

• 
  

  Collaborate with the quality and operations teams for process improvement. 

• 
  

  Conduct team huddles and provide floor and online support on process updates. 

• 
  

  Develop and implement an effective system for process updates as and when required by the process/clients.  

Essential Functions 

• 
  

  Classroom Management/Modules/Up-training/Initiatives/Quality 

• 
  

  Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents. 

• 
  

  Monitors and completes daily attendance tracking during the entire process training until nesting. 

• 
  

  Formulates effective activities, exercises, or assessments for learning improvement. 

• 
  

  Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement. 

• 
  

  Ensure compliance to client and organizational policies and procedures. 

• 
  

  Maintains consistent and professional communications skills with supervisor, manager, operations management, peers, and trainees/agents. 

• 
  

  Deliberate to identify new hires’ needs in training and nesting. 

• 
  

  Monitor trainees’ post-nesting performance for the first 3 months after being endorsed to operations. 

• 
  

  Deliver the training content/context based on the agenda/curriculum. 

• 
  

  Demonstrate effective leadership to individuals including new hires and tenured agents.  

• 
  

  Implement and demonstrate efficient training methods. 

• 
  

  Collaborate with the team for effective knowledge and skills transfer indispensable to the process and business needs. 

• 
  

  Participate in client calls and visits with the supervisor’s guidance. 

• 
  

  Collaborate with the quality and operations teams for process improvement. 

• 
  

  Conduct team huddles and provide floor and online support on process updates. 

• 
  

  Develop and implement an effective system for process updates as and when required by the process/clients.  

Education Requirements 

Undergraduate - With minimum of 2 years of College Education or equivalent work experience