The Technical Specialist provides expert technical support across the dealer network to ensure high-quality diagnosis, repair, and service standards. This role supports workshop efficiency, technician capability building, and customer satisfaction by acting as the technical authority for complex vehicle concerns and manufacturer standards.
Serve as the primary technical escalation point for complex vehicle issues that cannot be resolved at dealer level
Conduct advanced diagnostics, root cause analysis, and corrective action planning
Support workshops in resolving repeat repairs and critical quality concerns
Liaise with principals and manufacturers on technical cases, warranty issues, and field reports
Provide on-site and remote technical assistance to service teams and technicians
Monitor and support adherence to manufacturer repair standards, processes, and safety requirements
Assist dealers in improving workshop productivity, first-time fix rate, and quality outcomes
Support new model introductions from a technical readiness perspective
Identify technical skill gaps within the dealer network
Support technical training initiatives, certifications, and coaching sessions
Act as a technical trainer or subject-matter expert when required
Share best practices and technical bulletins across the network
Support warranty claim validation and technical documentation
Analyze warranty trends and recurring technical issues
Ensure compliance with manufacturer guidelines, recalls, and service campaigns
Contribute to continuous improvement initiatives across aftersales operations
Prepare technical reports, case summaries, and performance insights
Collaborate closely with Aftersales, Service Managers, Parts, and Brand teams
Support audits, assessments, and dealer performance reviews
Degree or diploma in Automotive Technology, Mechanical Engineering, or related field
Minimum 5 to 8 years of hands-on automotive technical experience, preferably within dealer or OEM environments
Strong experience in diagnostics, troubleshooting, and advanced repair work
Exposure to multi-brand or OEM standards is an advantage
Strong technical and analytical skills
Excellent problem-solving and decision-making ability
Clear communication skills, both verbal and written
Ability to train, coach, and influence technical teams
Comfortable working across multiple dealers and stakeholders
Willingness to travel as required
Diagnostic tools and OEM technical systems
Dealer management systems and warranty platforms
Microsoft Office and reporting tools
Resolution time for escalated technical cases
Reduction in repeat repairs and warranty claims
Dealer technical capability improvement
Compliance with OEM standards and audit results
Feedback from dealers and service leadership
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