Transformation Director, GSP

Arch Global Services (Philippines) Inc. is a proud member of the Arch Capital Group LLC (www.archgroup.com), a globally recognized leader in insurance, reinsurance, and mortgage insurance solutions.

Established as the Group’s Global Service Operations (GSO) hub in the Philippines, Arch Global Services delivers critical support to Arch Capital’s worldwide network. We provide high-quality, high-impact business services across key areas such as Finance, IT, Risk, Actuarial, Operations, Project Management, Data & Analytics, and Shared Services.

At Arch, we believe in empowering our people with meaningful work, continuous learning, and a collaborative culture that values innovation, agility, and integrity. Our dynamic Manila and Cebu-based teams play a vital role in driving operational excellence and digital transformation for the Arch enterprise.

Joining Arch Global Services means being part of a fast-growing, high-performing organization that offers global exposure, professional development, and a strong commitment to work-life balance. If you’re looking to grow your career in a company that values talent, purpose, and potential — we invite you to build your future with us.

Be part of something bigger. Be part of Arch. Where the people is our biggest asset!

Role Overview

We are opening an opportunity for a Transformation Director; a strategic leadership role focused on driving enterprise-wide transformation across GSP.

This role will lead initiatives that strengthen a culture of ownership, accountability, stakeholder partnership, and operational excellence, while enabling the successful adoption of key transformation programs. The role works closely with GSP leadership, HR, and cross-functional partners to translate insights into actionable site-level strategies and sustainable change.

Note: A detailed Job Description (JD) is attached below

Key Scope (High-Level)

The Transformation Director will:

• Lead culture and engagement transformation initiatives aligned with GSP business priorities
• Translate employee listening and survey insights into actionable site-level plans
• Drive change enablement and adoption governance for major transformation programs

• Partner with leadership to define and reinforce ways of working and leadership behaviors related to change initiatives

• Establish measurement frameworks and dashboards to track culture, engagement, on adoption outcomes

• Collaborate with HR and partner teams, ensuring clear ownership across strategy, execution, and governance

Eligibility

• Open to the Service Delivery Manager talent pool
• Candidates must demonstrate strong leadership influence, transformation experience, and stakeholder management capability

Selection & Development Process

The hiring process is designed to ensure readiness for this strategic role:

1. Panel Interviews

   • Conducted with select GSP Senior Management

2. 6-Month Development Assignment Program (DAP)

   • Selected candidate will undergo a structured development assignment to build capability and demonstrate impact

3. Confirmation for Promotion

   • Promotion to Transformation Director role will be confirmed upon successful completion of the DAP

• Application Process

• Application Period: June 8 – June 12
• Interested applicants must:
  • Secure approval from their immediate leader prior to application, for purposes of asking permission and support to current role's business continuity.

  • Submit their updated CV to [email protected] within the application period

  • Follow any additional instructions in the designated internal application process (details to be shared separately)

• Why Apply

  This is a unique opportunity to:

• Lead site-wide transformation initiatives
• Partner directly with the Country Manager and senior leadership

• Shape the GSP’s culture, engagement, and operating model related to transformation projects