Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
Receive inbound calls transferred from IHG (Intercontinental Hotels Group)
Solicit prospects over the phone to tour with sales consultants
Sell vacation packages over the phone to qualifying guests
Determine eligibility of guests per qualification standards
Assist guests with questions about vacation properties, packages, and procedures
Assist guests with making the reservation
Receive inbound calls transferred from IHG (Intercontinental Hotels Group)
Solicit prospects over the phone to tour with sales consultants
Sell vacation packages over the phone to qualifying guests
Determine eligibility of guests per qualification standards
Assist guests with questions about vacation properties, packages, and procedures
Assist guests with making the reservation
At least High School graduate
Minimum 1 year BPO Experience
Excellent written and verbal communication skills
Maintains an upbeat, positive and motivated demeanor
Ability to build rapport and overcome objections.
Must be flexible to work nights, weekends and select holidays outside of your scheduled shift
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
Mandatory Skills: Customer Service Helpdesk
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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