Triage USRN | Minnesota

Job Expectations:

Independently Triage Phone Calls

• Acts in the role of patient and family advocate to assist them through the health care system.


• Demonstrates knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response.


• Able to access MSDS software to assist employee with information regarding chemical spills, etc. in both emergent and non-emergent

Focus on Customers

• Maintains a customer driven professional attitude


• Takes action to meet and exceeds the needs of customers


• Continuously implements strategies to improve customer satisfaction

Organization Expectations, as applicable: 

• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.




• Partners with patient care giver in care/decision making.


• Communicates in a respective manner.


• Ensures a safe, secure environment.


• Individualizes plan of care to meet patient needs.


• Modifies clinical interventions based on population served.


• Provides patient education based on as assessment of learning needs of patient/care giver.




• Fulfills all organizational requirements.




• Completes all required learning relevant to the role.


• Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.




• Fosters a culture of improvement, efficiency and innovative thinking.


• Performs other duties as assigned.

Education 

• Associate Degree in Nursing

Experience 

• 3-5 years

License/Certification/Registration 

• Current Minnesota RN License


• Wisconsin RN License
  
  
  
  • Employee required to submit application for WI RN License within 30 days of hire
  
  
  • Employee required to obtain WI RN License within 120 days of
  
  
  
  

Preferred

Education

• Bachelor’s Degree in Nursing

License/Certification/Registration

• BLS Certification