VN 084/2026 National Migration Health Informatics Officer

Under the direct supervision of the Migration Health Informatics Manager (MHI), and the overall supervision of the Global HAP Coordinator, the National Migration Health Informatics Officer is responsible for managing the activities and services of the Software Solutions Team within the MHI Unit, including provision of domain expert review and advice, business analysis, software quality verification, data management, training and user support.  The position also serves as business lead on medical information system projects and represents IOM as MHI subject matter expert in technical discussions on system interfaces with external partners.

1. Management and coordination of Software Solutions Team activities 

• Manage and coordinate the activities of the Software Solutions Team within the Migration Health Informatics (MHI) Unit as the team lead delegated by the MHI Manager.

• Represent IOM in technical discussions with external partners including governments and other agencies where IOM is involved in information exchanges, as the subject matter expert on medical systems

• Plan and coordinate the delivery and support by internal (ICT) or external (consultants and vendors) of new and existing softwares and interfaces essential for IOM migration health assessment activities.

• Evaluate, recommend or approve product features and system workflows affecting medical components of IOM applications and their interactions with each other.

• Lead the Health Systems Analysts in rolling out new software initiatives and updates of existing medical applications.

• Organize and establish a network of medical subject matter experts within IOM as well as partner agencies at global, regional and mission levels.

• Manage the allocation of resources within the Software Solutions Team to maintain optimal support to ongoing priority MHD projects. 

2. Data management

• Provide expert advice on troubleshooting and resolving data quality issues and direct the application and reporting support teams to execute short and long-term fixes.

• Review and endorse procedures on data collection, validation and reporting as part of IOM's instructional notes for compliance by end-users of medical softwares and data quality focal points.

• Review data management aspects within policy documents and information exchange agreements with external partners, ensuring compatibility with IOM health systems and internal protocols.

3. Medical systems design

• Evaluate requests and analyze the need for new software solutions to support new medical medical programme activities, or align existing applications and interfaces with changes in partner systems and health protocols.

• Review and approve concepts and design of new functionalities, changes and enhancements on medical components of migrant applications.

• Lead the Health Systems Analysts in developing and coordinating the preparation of business requirements for medical softwares, including process flows, standard procedures and use cases.

• Establish a system of ongoing dialogue with IOM field experts on medical business processes, ensuring their participation and involvement in decisions affecting software design and functionalities.

4. Software product quality verification

• Plan, monitor and evaluate functional and integration testing activities of the Software Solutions Team to verify compliance of the medical applications with technical instructions and health protocols.

• Lead Health Systems Analysts in organizing face-to-face and remote user acceptance testing of the software products.

• Review and approve test plans to validate functionality of the different software products against medical processes and system requirements.

• Establish a system of monitoring issues raised by end-users of the software products, identifying areas for improvement and coordinating the delivery of solutions that would promote better user experience.

5. Documentation standards 

• Establish standards and monitor compliance among Health Systems Analysts in documenting project activities including work plans, activity checklists, evaluation scorecards and other related documents.

• Provide guidance in creating and maintaining documents for medical software requirements, online help, reference materials, training resources, research papers, internal and external reports related to medical software projects including Mimosa, United Kingdom Tuberculosis Detection Programme, Japan Pre-entry Tuberculosis Screening Programme, Laboratory Information Systems and eMedical interface.

6. Training

• Plan, implement and evaluate training initiatives in collaboration with the Health Systems Analyst in charge of the different software products as part of rollout activities or ongoing support to address gaps in knowledge and skills among product users and project team members.

• Evaluate or recommend strategies to produce high quality learning materials that are reusable on different platforms such as face-to-face training, synchronous remote sessions, or self-paced online learning.

7. Technical and administrative oversight

• Organize planning sessions within the Software Solutions Team to understand programme situation and needs, set priorities, and identify strategies, solutions and activities to implement their respective project assignments.

• Monitor workplan implementation and evaluate outcomes of ongoing projects in collaboration with Health Systems Analysts to mitigate risks, process lessons learned and document best practices.

• Assess the need and recommend to the MHI Manager the optimal timing to rotate project assignments among Health Systems Analysts and team assistants.

• Participate in the selection process and contribute to staff development of Software Solution Team members.

• Perform other duties as agreed with the MHI Manager.

EDUCATION

• Master’s degree in Health Sciences Social Science, Information Systems, Management or a related field from an accredited academic institution with five years of relevant professional experience and preferable exposure to public health, epidemiology, health or social sciences; or
• University degree in the above fields with seven years of relevant professional experience including actual work with electronic health records and healthcare software systems development and implementation as business and quality control analyst, technical or medical writer, and trainer.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

EXPERIENCE 

• Specialized understanding of medical, public health and statistical terminology as well as IT disciplines and ability to correctly bridge health and information technology to address changing information management needs of medical units.
• Experience in the development and implementation of training courses on health information systems, using face-to-face, remote or e-learning modalities. ability to assimilate and convey technical material into clear, well-written documentation for non-technical audience. 
• Experience in health information systems project management and team supervision; PRINCE2 certification an advantage.

SKILLS

• Strong analytical skills required, including a thorough understanding of how to interpret medical information management needs and translate them into application/operational requirements.
• Excellent technical writing, editing, and content organization skills. Familiarity with documentation issues such as style template management, revision and version/change control, indexes, etc.
• Knowledge of MS SQL, Visual Studio, Access, Excel, Power Point, Publisher, Project, Frontpage, Adobe Acrobat and other standard software
   

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies - Behavioural indicators – Level 2

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential. 
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential. 
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

Please refer to this link for guidance on IOM Job Category.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
7. No late applications will be accepted. Only shortlisted candidates will be contacted.

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