Waiter

POSITION SUMMARY:

The Waiter is accountable to complete all assigned tasks with the highest level of service quality.

Guest relations through well-developed food and beverage skills, knowledge and experience, in accordance with the vision, values and objectives of the company.

PRIMARY RESPONSIBILITIES:

• Always greets guests promptly in a warm and friendly manner
• Establishes immediate eye contact and smiles with guest
• Always thank and farewells guests conveying anticipation for their next visit
• Establishes rapport with guests to build guest loyal and gathers constructive feedback to ensure satisfaction of every individual of guest
• Remains friendly and flamboyant as an individual
• Maintains the conversation and do not exposes any sensitive topics to the guest
• Ensures that brand standards are consistently implemented.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Exhibits a thorough knowledge of menu and presentation standards and sound knowledge of beverages preparation techniques
• Ensures that the outlet is kept clean and organized, both at the front as well as the heart of house.
• Prepares and assembles orders in sequence and makes quality checks before service
• Applies food and beverage service techniques correctly at all times, serves items with enthusiasm
• Completes the daily responsibilities that are set for each individual shift Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly
• Recognizes the step of the billing process
• Anticipates for any unexpected guest need and reacts promptly
• Communicates effectively to know the daily task assign
• Maintains back up supplies stock for the daily operations and anticipates busy demands     
• Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements

QUALIFICATIONS:

Experience

• Experience in Food and Beverages, 5 star international hotels/resorts, and/or in freestanding restaurants is an advantage
• Fresh graduates are welcome

Education

• Preferably a Diploma holder in Hospitality Business Management or any related course

Skills / Competencies

• Has effective time management, task management and communication Good command in both spoken and written English.

Other Attributes

• Passionate
• Organized
• Innovative
• Customer-orientated