At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

We are seeking a commercially driven and strategic Senior Account Manager to own and grow a portfolio of our most critical Wholesale accounts (Carriers, ISPs, OTTs, Data Centers, and Mobile Operators).

In this role, you will move beyond transactional selling to become a trusted advisor to key industry players. You will be responsible for protecting existing revenue streams while aggressively identifying high-value opportunities to cross-sell voice, data, and infrastructure solutions. You will own the "Strategic Account Plan," orchestrating internal resources to deliver technical and commercial solutions that drive mutual profitability.

DETAILED RESPONSIBILITIES:

1. Strategic Account Management & Relationship Building

• C-Level Engagement: Cultivate and maintain deep, long-term relationships with key decision-makers (C-Suite, Procurement Directors, Network Architects) within Tier 1/Tier 2 Carriers and Hyperscalers.

• Strategic Account Planning: Develop and execute comprehensive Strategic Account Plans (SAPs) for each assigned client. Map out the client’s network architecture needs, business goals, and expansion plans to align our solutions proactively.

• Trusted Advisor Status: Act as the primary commercial point of contact, understanding the client’s unique challenges (e.g., latency reduction, capacity scaling, route diversity) and positioning our network assets as the solution.

2. Revenue Growth & Commercial Management

• P&L Ownership: Take full responsibility for the revenue retention and profit margin growth of your portfolio.

• Upsell & Cross-Sell: Proactively identify "win-win" opportunities to expand the relationship. Transition clients from single-product usage to multi-product adoption (e.g., expanding from Voice Termination to IP Transit, Dark Fiber, or SD-WAN).

• Contract Negotiation: Lead complex negotiations for Master Service Agreements (MSAs), bilateral interconnects, and pricing addendums to ensure profitability and compliance.

3. Operational Oversight & Service Delivery

• RFP/RFQ Management: Lead the end-to-end response process for complex Requests for Proposals (RFPs) and tenders, coordinating with Solution Architects and Finance to build competitive, high-margin bids.

• Fulfillment Oversight: Act as the client advocate during the provisioning phase. Monitor critical orders and work closely with Service Delivery and Network Operations (NOC) teams to ensure solutions are delivered on time and within SLA.

• Churn Prevention: Monitor traffic patterns and usage reports to identify "at-risk" revenue early. proactively address service quality issues to prevent churn.

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.