WMS Service Management L3 PrIME SOLEX

Job Description:

Key Responsibilities:

● Deliver expert-level configuration, implementation, and support for Blue Yonder Warehouse Management System (WMS) solutions.

● Perform root cause analysis and defect resolution, including detailed diagnostics using Trace Profiler.

● Collaborate with clients and internal teams to design, test, and implement workflows that align with operational requirements.

● Lead system integration and troubleshooting to ensure optimal end-to-end warehouse functionality.

● Provide functional expertise across warehouse operations, including receiving, outbound shipping, cross-docking, and workflow management.

● Coordinate with Warehouse Control Systems (WCS) such as ASRS, AGV, and APAL to ensure seamless process integration.

● Document configurations, workflows, and issue resolutions to support continuous improvement initiatives.

● Participate in project implementations, go-live support, and post-deployment enhancements.

● Offer guidance and mentorship to team members, promoting best practices and solution consistency.

● Build and maintain strong client relationships, acting as a trusted advisor on WMS performance and optimization.

Required Skills and Experience:

● Hands-on experience with Blue Yonder (PrIME 2014 & 2022) with relevant WMS functional and technical expertise.

● Strong technical proficiency in system configuration, integration, and performance troubleshooting.

● In-depth functional understanding of warehouse operations, including inbound, outbound, and inventory processes.

● Experience working with WCS systems such as ASRS, AGV, and APAL.

● Proven ability in defect analysis and resolution, including trace file analysis.

● Solid workflow design expertise, covering both implementation and operational phases.

● Excellent communication and stakeholder management skills with a client-focused approach.

● Prior experience leading implementation or support activities is advantageous.

Behavioral Competencies:

● Strong analytical, problem-solving, and troubleshooting skills.

● Clear and confident communicator with strong interpersonal skills.

● Highly adaptable and able to thrive in fast-paced, dynamic environments.

● Demonstrated commitment to customer service excellence and continuous improvement.

● Possesses a consulting mindset, focused on delivering solutions and building trusted client partnerships.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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