Workforce Management Scheduler

Job Track Description:

• Performs tasks based on established procedures.


• Uses data organizing and coordination skills to perform business support or technical work.


• Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Has advanced, specialized expertise within a range of analytical or operational processes.


• Completes assignments and facilitates the work of others.


• May coordinate assignments beyond work area.


• Proposes improvements to processes and methods.


• Acts as a lead, coordinating the work of others, but is not a supervisor.


• Works autonomously within established procedures.

Functional Knowledge

• Has developed skills in a range of processes, procedures, and systems.


• Acts as a technical expert in some areas.

Business Expertise

• Understanding of how best teams integrate and work together to achieve company goals.

Impact

• Impacts a team, by example, through the quality service and information provided.


• Suggests enhancements to work procedures and practices to improve efficiency.

Leadership

• Serves as a team lead.


• May allocate work to team members.


• Provides subject matter guidance to junior team members.

Problem Solving

• Provides solutions to atypical problems with little or no precedent.

Interpersonal Skills

• Exchanges information and ideas effectively.


• Uses tact and diplomacy when working with others.

Responsibility Statements

• Delivers the required calculation for all workflows based on transactions, productivity, and waste forecasts.


• Reviews and processes requests from operations for scheduled activities, such as time off, non-productive activities, and exceptions into schedules, based on guidelines and planned capacity.


• Creates employee schedules that minimize work hours and meet workload requirements, resource availability, and regulations.


• Optimizes the use of resources to effectively meet project KPIs.


• Publishes employee work schedules after sign-off of intraday management.


• Performs other duties as assigned.


• Complies with all policies and standards.