Internship - Claims Data Trainee (Travel)

ATC Log Extraction & Report Generation

• Extract ATC logs and generate reports using Amadeus fare tools.
• Ensure accuracy of logs, parameters, and documentation.
  Output: Timely, accurate ATC reports ready for analyst review.

Fare Repricing Using System Commands

• Use FQP/FQD commands to reprice and validate fares.
• Retrieve and document fare notes, rules, and Rec1–Rec3 details.
  Output: Correct repricing results with complete fare documentation.

Quality Checking of Claim Cases

• Review claim case details, validate CRC tags, and extract key ticketing and rule information.
• Assist in documenting findings.
  Output: Correctly classified cases with organized data for analyst review.

First‑Level Investigation Support

• Cross‑check fare details in ATPCO Fare Manager and verify compliance with IATA resolutions.
• Support baseline investigation for disputes.
  Output: Accurate fare validations with clear investigation notes.

About the ideal candidate:

• Currently pursuing a Bachelor’s degree (preferably in Aviation, Travel, Tourism, or related fields).
• Can start as soon as possible
• Strong interest in Customer Service and the airline/travel industry.
• Basic fundamental knowledge with ticketing processes, including reissuance, refunds, and pricing, is a plus.
• Basic understanding of airline operations, and claims handling and investigation.
• Knowledge of GDS systems and Amadeus Ticket Changer is an advantage.
• Demonstrates analytical thinking, problem-solving skills, and eagerness to learn. Strong communication skills
• Willing to work in BGC, Taguig under a Hybrid Work Setup (2-3 days a week onsite)

Application process

The application process is easy and fast. Create your candidate profile manually or upload your CV/Resume