Product Support Trainee

Job Overview
Performs routine and non-routine system administration, tier 2 end-user support and technical/complex support tasks. May support internal and external customers. May participate in special projects, train and mentor new team members and serve as a SME within the team.

Essential Functions
• Fulfill end-user requests for non-routine and complex/technical tasks.
• Provide guidance to end-users on application functionality and procedural topics that are within assigned remit.
• Escalate end user requests and incidents to higher level support staff or management in accordance with the escalation path for the assigned system or process.
• Contribute and implement ideas to improve overall quality and efficiency of systems and processes. Act as a change advocate.
• Maintain compliance with SOP, training, time reporting requirements, other procedures, and applicable regulatory requirements.
• As assigned, perform system/process checks, QC tasks and applicable follow-up actions.
• Perform system User Acceptance Testing (UAT), informal testing or validation as assigned.
• Collect objective activity measurements, report to management, and implement ongoing improvements aligned with organizational strategy.

Qualifications
• Bachelor’s Degree in Computer Science, a related field, or equivalent experience required.
• Critical to be a great listener who communicates obsessively with the customer.
• Forecasting and Measuring are essential skills to track product timelines, spend, and roadmap prioritization.
• Ability to work independently in a fast-paced environment with minimal supervision.
• Analytic, problem-solving, written/oral presentation skills.
• Technical skills to translate business requirements into terms developers and testers can understand.
• Aptitude for synthesizing complex data into key components that drive informed decisions.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com