Description
Position at FiltaGlobal Philippines Inc.
Location: Hybrid - Must work in our Makati office, Tuesday to Thursday at RCBC Plaza Tower 1, Makati (Accepting candidates from Greater Manila Area)
Schedule: Monday to Friday, 8:00 AM - 5:00 PM PHT
About the Company
Since 2016, Filta has been an award-winning, Australian-owned BPO partnering with forward-thinking businesses to build full-time teams in the Philippines and Colombia.
At Filta, we’re not just an outsourcing company - we’re a global community of talented people who care about doing great work the right way. We’re building a place where great minds connect, collaborate, and make a lasting impact.
To make this happen, we need people who create meaningful experiences for those who matter most - our clients, our teammates, and future talent.
Join a team that values ownership, candour, and great service - for our clients and for each other.
We are now looking for a Compensation and Benefits Administrator to join our growing team.
Why You’ll Love Working With Us
- HMO healthcare for you and your 1 dependent (with COVID insurance).
- 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).
- 13th-month bonus and Government-mandated benefits.
- Equipment will be provided + internet allowance.
- Access to work in one of our Manila-based offices.
- Member Wellness Program + Regularization drink.
- Paid birthday leave + birthday cake.
- Welcome gift packs + Work anniversary gifts.
- Year-End Party + Christmas hamper.
What You’ll Be Doing
As our Compensation & Benefits Administrator, you’ll report to a Philippines-based manager and work closely with the Operations team. Your mission is to ensure every team member receives fast, accurate, and empathetic assistance regarding their compensation and benefits. Your key responsibilities will include:
- Resolve complex payroll, benefit, and government contribution inquiries (SSS, PhilHealth, Pag-IBIG) via our ticketing system.
- Execute end-to-end HMO administration, including enrollments, renewals, and claims disputes within a 48-hour SLA.
- Coordinate seamless payroll bank account setups for new hires to ensure zero delays in their first paycheck.
- Manage HR vendor relationships, tracking ticket statuses and holding providers accountable for service standards.
- Develop proactive employee resources, such as FAQs and guides, to simplify complex HR topics for the workforce.
What You’ll Bring
- Experience: 2–3 years in HR administration, payroll support, or a specialized benefits role.
- Local Expertise: Comprehensive knowledge of Philippine labor laws, tax regulations (BIR), and government-mandated benefits.
- Technical Savvy: Proficiency in HRIS, ticketing tools, and Microsoft Excel for meticulous data tracking.
- Communication: Exceptional English verbal and written skills, with the ability to explain complex concepts simply.
- Mindset: A high level of empathy and a "proactive problem-solver" approach rather than a "ticket closer" mentality.
Bonus Points For
- Previous experience in an Outsourcing or EOR (Employer of Record) environment.
- Familiarity with Metrobank payroll systems or specific healthcare provider portals.
- A proven track record of improving HR processes that measurably reduced inquiry volumes.
Ready to Apply?
We’re excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire.
Want to fast-track your application? Connect with Ninna on LinkedIn. Important: This role is open to Filipino citizens only. Applications must be submitted in English.
Apply Now
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