Customer & Order Support Specialist (Part-Time)

A fast-growing Australia-wide telehealth wellness clinic looking for a proactive and customer-focused Customer & Order Support Specialist to join our team.

About the Role
This is a non-clinical, administrative position focused on managing customer orders, responding to enquiries, and coordinating with practitioners and pharmacy partners. The role starts at 4 hours per day with genuine opportunities for increased hours and career growth.

Key Responsibilities
• Process and monitor customer orders from placement through delivery
• Respond to customer enquiries regarding orders, bookings, payments, delivery tracking, and general support
• Coordinate with customers, practitioners, and pharmacy/delivery partners
• Follow up on outstanding orders and enquiries
• Re-engage previous customers through reminders and follow-up communications
• Assist with general administrative tasks and light content-related work as the role evolves

Requirements
• Excellent written and spoken English
• Professional and confident communication skills via email and phone
• Reliable, responsive, and available for calls when required
• Self-motivated with a proactive approach
• Highly organized with excellent attention to detail

Preferred Qualifications
• Experience using Canva or basic graphic design skills
• Experience managing or creating social media content
• Previous experience in health, wellness, telehealth, e-commerce, or order administration

We're Looking for Someone Who Is
• Proactive and dependable
• Customer-focused
• Growth-minded and eager to learn
• Able to work independently
• Organized and detail-oriented
• A clear and confident communicator

Technical Requirements:

• Equipment is self-provided

  Computer:

• RAM: 8GB

• CPU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest)

• HDD/SDD: 512 GB

• Operating System: Windows 11 Home or Pro

  Accessories:

• Power Backup: Powestation, Powerbank, UPS, etc.

• Extra Display: Secondary/External Monitor

• Audio & Video: Noise-Cancelling Headset + Web Cam

  Internet:

• Internet Speed: 40-50 Mbps minimum badnwidth speed for both Download and Uploads.

Contractor Perks & Rewards:

• 20 Paid Time Off

• Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract).

• Annual Trip – connect with the broader Wingman community in person.

• Dedicated Support Contact (CSM) – someone to help you succeed and stay connected.

• Access to a Network – collaborate with fellow contractors and onshore specialists.

• Opportunities to Upskill – optional sessions, peer learning, and developmental pathways.

• More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads.

• High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments.

• Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes.

• Advisory Support – HR, Tax, and setup guidance available to make contracting seamless.

• 100% Work-From-Home Contracts – all engagements designed for remote delivery.

Pre-engagement requirements for Independent Contractors:

• BIR as you are a contractor (Required to submit any contributions required by the government.)

• NBI or Police Clearance

• Any Government-issued ID

Benefits:

• Company events

• Opportunities for promotion

• Promotion to permanent employee

• Work from home