Inside Sales Representative — Patient Conversion (Cash-Based Physical Therapy)

Employment Type: Part-Time to Full-Time, Independent Contractor (Starting at ~20 hours/week, scaling to full-time as lead volume grows)

Work Model: Remote (Exclusively sourcing from Latin America or the Philippines)

Work Hours: US Central Time (CT) alignment

Role Overview

We are seeking a warm, persuasive, and results-driven Inside Sales Representative to take complete ownership of converting warm inbound leads for a fast-growing, U.S.-based cash-based physical therapy practice. Our practice serves active adults who pay out-of-pocket to stay pain-free and maintain high-performing lifestyles (gym, tennis, pickleball, etc.).

Because we do not bill through insurance, the quality, empathy, and speed of that initial consultation call are paramount. Currently, our clinical team handles incoming prospect calls, creating an operational bottleneck as treatment schedules fill. In this seat, you will serve as the primary point of contact for every prospect generated through our paid ad campaigns—conducting discovery, qualifying fit for our cash-based model, handling objections, and booking qualified prospects directly into paying patients.

Key Responsibilities

1. Inbound Lead Qualification & Consultative Discovery

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  Rapid Response: Contact inbound leads generated via paid advertising campaigns (Meta/Facebook) promptly during US Central Time business hours to maximize lead velocity.

  
  


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  Consultative Discovery: Conduct discovery calls to uncover prospect pain points, functional limitations, personal movement goals, and timeline readiness.

  
  


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  Fit Screening: Rigorously screen prospective patients for alignment with our cash-pay model, ensuring only high-fit, qualified leads are booked onto the clinical calendar.

  
  

2. Value Communication & Objection Handling

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  Value Pitching: Clearly, confidently, and empathetically communicate the value, outcome, and pricing of our specialized care model following our established consultative sales protocol and call scripts.

  
  


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  Objection Resolution: Professionally navigate common prospect objections regarding out-of-pocket costs, timing, and skepticism, guiding qualified prospects smoothly toward booking.

  
  


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  Pipeline Conversion: Consistently achieve monthly conversion targets to drive practice revenue and earn variable performance commissions.

  
  

3. Pipeline Nurturing & CRM Management

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  Persistent Follow-Up: Execute systematic, multi-touch follow-up cadences via phone, email, and SMS with prospects who do not convert on the initial discovery call.

  
  


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  CRM Hygiene: Maintain accurate, real-time records of all call notes, contact attempts, pipeline stages, and conversion outcomes inside our CRM.

  
  


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  Performance Reporting: Track personal conversion metrics and deliver clear daily and weekly performance updates to the practice owner.

  
  


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  Proactive Sourcing (Growth Area): Leverage your sales background to help surface and warm additional prospective patient leads over time.

  
  

Required Skills & Qualifications

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  Sales Experience: Proven track record in phone-based sales, inside sales, or high-converting appointment setting, specifically converting inbound leads.

  
  


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  Communication Mastery: Outstanding spoken English with a clear, neutral accent suited for a health-conscious U.S. consumer base, paired with strong written English for follow-up communications.

  
  


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  Time Zone Alignment: Full availability to work during US Central Time business hours to ensure same-day or next-day outreach to new leads.

  
  


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  Technical Proficiency: Fluent with modern CRM software, digital communication tools, and rapid learning of sales scripts and operational protocols.

  
  


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  Self-Direction: Highly organized, dependable, and capable of managing a high-volume sales pipeline independently in a remote environment.

  
  

Preferred Qualifications

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  Prior sales or appointment-setting experience within healthcare, wellness, fitness, med-spa, chiropractic, or cash-based physical therapy.

  
  


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  Direct experience converting leads generated from paid Meta/Facebook ad campaigns.

  
  


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  Background in cash-pay, out-of-pocket, or high-ticket sales.

  
  


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  Prior foundational experience in lead generation prior to moving into a closing or conversion role.

  
  

Success Metrics (KPIs)

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  Lead Response Velocity: Consistently reaching new inbound leads same-day to ensure zero warm leads fall through the cracks.

  
  


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  Conversion Rate: Achieving target percentages for turning inbound inquiries into booked, paying patient consultations.

  
  


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  Pipeline Hygiene: Maintaining meticulous CRM logs and execution on all scheduled follow-up tasks.