Telehealth Medical Administrator Halaxy (Remote, Part-Time, AU)

The snapshot

Staffstream is hiring a Medical Virtual Assistant for an Australian telehealth and healthcare services business that connects patients with practitioners through a digital-first service model. The business supports a network of practitioners and allied health professionals, and runs on Halaxy for bookings, billing, practitioner profiles, and clinical administration.

You'd be the friendly, reliable face of the service, acting as its remote front desk. That means managing patient bookings and enquiries, processing Medicare and private billing, keeping patient records accurate, and using your Halaxy knowledge to help keep the platform running smoothly for practitioners. This is a medical reception and administration role, not a general IT role, and the more deeply experienced you are in Halaxy, the faster you'll add value. This role is open to candidates based in the Philippines.

What you will actually do

Medical reception and patient management

• Respond promptly and professionally to patient enquiries and appointment requests by phone, email, and patient portal, so every interaction reflects the warmth and reliability expected in healthcare.
  


• Book, confirm, reschedule, and cancel appointments in Halaxy, managing practitioner calendars and making sure patients receive timely confirmations and reminders.
  


• Keep patient records in Halaxy accurate and complete, including demographic details, Medicare details, referral documents, and clinical administration notes, in line with privacy obligations.