Ad OPS Team Lead with English

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

At Accenture Operations we provide business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

Visit us at www.accenture.com.

We are looking for an experienced Team Lead – Ad Operations to oversee a team of analysts responsible for delivering high-quality advertising operations services and ensuring the successful execution of client workflows. This position is ideal for a candidate with a strong background in digital advertising operations, operational oversight, and people management, who can lead daily production, drive team performance, and serve as the primary point of contact for internal stakeholders and client teams.

Key Responsibilities:

• Manage a team of analysts, managing the performance and making sure that SLAs/KPIs are met on a daily basis
• Provide coaching and act as the team’s career counselor
• Enforce core values within the team and project
• Ensure team engagement
• Align with leadership on team goals and expectations
• Communicate and set clear expectations around goals, objectives, and targets for the team
• Manage the workload of the team, make work assignments
• Be in charge of conducting 1:1 meetings with the team members, daily huddles, weekly wrap up and monthly meetings with the team
• Oversee workflow execution and ensure adherence to established processes and procedures
• Act as the primary point of contact for operators regarding workflow-related questions, issues, and escalations
• Monitor risks within operations and communicate to leadership/Client in a timely manner
• Act as a Subject Matter Expert in all matters processed by the team and actively shadow agents to ensure a proper understanding of the work and potential challenges/improvements needed
• Manage ad-hoc operational projects and process improvement initiatives as per client/leadership requirements
• Identify improvement opportunities and communicate to delivery lead and client teams
• Interface effectively with other teams, delivery lead and client teams
• Provide feedback to the team on performance and improvement opportunities and receive proposals from the team members
• Develop and administer team schedules and performance requirements. Keep track of holidays and sick leaves
• Collaborate with Accenture recruitment team in the selection of candidates for the project: participating actively in the skills interviews and sharing feedback
• Support with the onboarding of new joiners

What do we expect:

• Ability to project manage tasks or small teams
• Experience in digital advertising operations or programmatic workflows 
• Strong understanding of campaign lifecycle and workflow dependencies 
• Solid knowledge of programmatic advertising and auction dynamics 
• Experience supporting workflows, training or coaching peers 
• Strong analytical skills and attention to detail 
• Excellent stakeholder management and communication skills 
• Ability to manage multiple priorities and adapt to changing requirements 
• Experience with Jira 
• Excellent time management and organizational skills
• Strong communication skills towards larger groups or client stakeholders, both remotely and face to face
• Comfortable with client facing tasks and contact
• Strong ability to receive and provide feedback
• Sense of empathy, kindness and patience. People oriented with ability to help others and pass the knowledge efficiently
• Strong sense of ownership and demonstrated proactiveness
• Ability to work independently
• Impeccable behavioral track record, reliable and trusting, able to follow rules and decisions, demonstrating seniority, mature and professional approach
• Availability to accommodate Ad hoc scheduling requests (Including weekend coverage and Evening shifts)
• Ability to quickly acquire and maintain in-depth knowledge of workflows and processes, enabling effective guidance and support for the team in a dynamic environment.
• Ability to manage own time effectively and carving out some time to perform production to keep knowledge relevance
• Strong understanding of SLAs, KPIs, Client tools and needs.
• Ability to give clear, constructive feedback.
• Strong verbal and written communication skills.
• Strong ability to receive and provide feedback.
• Proactive and collaborative mindset.
• Having a solution-oriented approach.
• C1 level of English proficiency.
• Solid understanding of Google Suite.
• Readiness to work in a fast-paced environment with a dynamic scope that evolves with time.
• Office presence is Hybrid 50/50 or more and depending on seat availability and operational requirement. The training period takas up to 5 weeks and is conducted fully from the office
• Working through shifts Monday through Sunday, including public holidays.
  • Morning shift:  Start time between 9 am and 11 am
  • Evening shift: Start time between 1pm and 3pm.
  • Start times are dependent on the business needs

WHAT WE OFFER?

• Contract of employment.
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the Worksmile benefit platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.