After Sales Manager

To secure long-term performance and defend market leadership across the agriculture, construction, and industrial sectors. This role maximizes customer equipment uptime and satisfaction by ensuring excellent after-sales service, technical support, and warranty management, transforming the regional dealer network into a highly customer-centric, agile organization.

Key Responsibilities:

• Network Performance & Brand Advocacy: Manage, segment, and standardize after-sales service activities across distribution subsidiaries and key accounts. Implement Group policies, conduct warranty audits, and deploy progress plans to elevate dealer performance while protecting brand integrity.


• Technical Escalation & Quality Control: Act as the critical escalation point for complex technical issues, coordinating closely with Global Operations to ensure swift resolutions. Monitor quality KPIs, manage modification campaigns, and gather Voice of the Customer (VOC) feedback to drive continuous product improvement.
  
  


• Reporting & Compliance: Prepare weekly agendas, performance metrics, and activity reports for sales and service steering meetings. Maintain strict compliance with internal procedures, commercial law, and Manitou Group data privacy and confidentiality protocols.
  
  

Profile Requirements

• Experience: Bachelor’s degree paired with 5+ years of After-Sales Service experience within an international corporate environment.
  
  


• Technical Competencies: In-depth knowledge of machinery maintenance processes, quality/conformity regulations, supply/stock management, and ERP systems.
  
  


• Leadership Traits: Strategic mindset with strong business acumen, excellent analytical and synthesis skills, sharp customer focus, and proven resilience in solving tough challenges.
  
  


• Logistics: Fluent in English; position is based in Poland with up to 40% travel expected.