Application Support Specialist (L2)

Role Overview Join beqom - where tech meets impact

Role Overview

We are looking for a highly skilled and solution-driven Application Support Specialist (L2) to join our technical support team.

In this role, you will handle complex technical incidents escalated from our L1 Service Desk Engineering team, ensuring rapid service restoration and long-term service reliability. Beyond resolving issues, your mission is to identify root causes, implement permanent fixes, and actively contribute to our “Zero Repeat” principle - ensuring issues do not occur again.

What you'll be doing

Incident Analysis & Resolution

• Investigate escalated incidents using logs, SQL queries, and diagnostic tools.


• Provide effective workarounds to restore service quickly.


• Develop permanent fixes and implement improvements to prevent recurrence.
  
  

Root Cause & Problem Management

• Identify underlying problems behind recurring incidents.


• Conduct and document structured RCAs for critical or repeated issues.


• Manage the lifecycle of problems until permanent resolution is achieved.

Collaboration & Escalation

• Work closely with System Support Managers, DBAs, and L3/L4 teams.


• Prepare clear and detailed technical escalations for complex bugs or architectural issues.


• Participate in architectural enhancement discussions to prevent future failures.

Testing & Knowledge Sharing

• Validate fixes thoroughly in staging/UAT environments to ensure reliability.


• Create automated tests (unit/integration) to prevent regressions.


• Support and mentor L1 teams with training, documentation, and technical guidance.

What you bring

• Fluent English (written and spoken).


• Familiarity with AI tools (Anthropic Claude as preferred)


• Strong SQL expertise and ability to write complex queries.


• Excellent analytical and problem-solving skills with a structured approach.


• Experience working with application logs, diagnostic tools, and complex system environments.


• Strong communication skills with the ability to document and explain technical issues clearly.


• Willingness to work in shifts.

Bonus points if you have

• Experience in HR tech


• French language skills (significant advantage)


• Knowledge of ITIL processes (Incident, Problem, Change).
  

Why join us?

• Your career, your design. Unleash your ambition in our dynamic, autonomous environment.


• Drive meaningful change. Build a fairer future for every employee by joining a market leader that is improving the world of work.


• Belong to something bigger. Collaborate with a passionate, diverse and talented team around the globe.