Applications & Business Intelligence Lead

At Amplifon Poland, we're currently looking for an Applications & Business Intelligence Lead to join our team in Łódź.

In this role, you'll be responsible for the development, maintenance, and continuous improvement of business-critical applications and Business Intelligence solutions, playing a key role in driving digital transformation, optimizing business processes, and implementing global IT standards and solutions.

Your Responsibilities

• Ensure the stability, performance, and continuous improvement of business applications supporting the company's operations and retail network.
• Partner with business stakeholders to deliver technology solutions that improve operational efficiency and support digital transformation initiatives.
• Lead the development and optimization of Business Intelligence, reporting, and data analytics solutions.
• Oversee system integrations, process standardization, and compliance with company policies and applicable regulations.
• Provide second-level support for local business applications and coordinate the resolution of critical incidents.
• Monitor application performance and identify opportunities for continuous improvement.
• Coordinate local initiatives and support the implementation of global IT projects and solutions.
• Manage relationships with external vendors and collaborate with local, regional, and global stakeholders to ensure business continuity and successful project delivery.

Your Profile

• Minimum 5 years of experience in IT Applications, Business Intelligence, or Data & Analytics.
• Experience delivering IT projects and partnering with business stakeholders in an international environment.
• Strong knowledge of SQL, reporting tools, and data analysis.
• Experience managing and enhancing business applications and CRM/ERP systems, preferably Oracle CRM & ERP.
• Good understanding of business processes, system integrations, and IT service management principles.
• Strong analytical and problem-solving skills, with the ability to translate business needs into effective technology solutions.
• Excellent communication and stakeholder management skills, with experience coordinating cross-functional teams and external vendors.
• Fluent English (minimum B2).

Your Working Environment

• International retail and healthcare environment.
• Collaboration with local and global IT teams, business stakeholders, and external partners.
• Development and support of back-office and front-office applications supporting Amplifon's network of clinics.
• Business Intelligence, reporting, and data analytics.
• Participation in international projects and global system implementations.

Technologies & Tools

• Oracle CRM & ERP and business applications supporting operational processes.
• Business Intelligence and reporting platforms.
• System integration and data management solutions.
• Microsoft ecosystem supporting data analytics and reporting.

What We Offer

• The opportunity to work for a company driven by a meaningful mission: helping people rediscover the full richness of hearing. 
• A full-time employment contract with Amplifon, the global leader in hearing care solutions. 
• A Monday-to-Friday schedule with fixed working hours, supporting a healthy work-life balance. 
• Ongoing learning and career development opportunities through the Amplifon Academy.  
• A collaborative, supportive, and inclusive working environment where teamwork and mutual respect are valued. 
• A comprehensive benefits package, including private medical care for you and your family, group life insurance, and access to the MyBenefit platform (including MultiSport and MultiLife). 
• Christmas benefits and seasonal gifts.