CO Senior Analyst - Customer Service with German (m/f/x)*

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a CO Senior Analyst - Customer Service with German (m/f/x)*, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Customer Service activities in the customer care process, including Customer Facing

• Communicating with internal stakeholders

• Supporting Customer Operations in implementation of S4

• Monitoring work queues for new requests  

• Completing assigned tasks within SLA targets  

• Ensuring efficient customer complaint service 

• Identifying opportunities to improve data quality & reduce cycle time 

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s/Master’s/Apprenticeship degree or higher from an accredited institution

• Strong customer facing skills, maintains a professional, positive, and tactful demeanour with clients and customers (followed by experience in a customer facing function)

• Capable to respect deadlines, maintain data accuracy and follow designed process descriptions in SAP and Salesforce on daily work tasks

• Fluency in English and German

Additional qualifications that could help you succeed even further in this role include: 

• Well organized and independent at dealing with complex issues

• Team player, persistent and results oriented

• Ability to manage change including quickly adapting to new systems and processes

• Eager and capable at improving service and logistics processes

Work location

• Work Your Way Eligible (Employee choice to work remote, on site, or hybrid)

• Wrocław, Poland

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Diversity & Inclusion

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

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