How you'll make an impact:

• Incoming / Outgoing Calls: Proactively chase for payments through phone calls.

• Account Management: Document and change the status of accounts, handle referrals, and transfer funds on accounts.

• Payment Processing: Chase for remit for payments received and provide copy documents.

• Write Off Requests: Initiate write-off requests following approval policy.

• Query Identification and Escalation: Identify, resolve and escalate queries as necessary.

• Cash Account Clearance: Support clearing cash accounts by transferring funds as needed.

• Credit Notes: Request credit notes and coordinate with billing resources.

• Refund Overpayments: Manage refunds for overpayments and credit balances.

• System and Data Quality: Maintain high standards of system operation and data quality.

• Reporting: Produce reports as required and provide collection-related reporting,

• Account Troubleshooting: Troubleshoot and resolve account issues driving payment delays.

• Process Improvement,

• Compliance: Actively support and manage controls and compliance with SOX defined processes.

Minimum Qualifications:

• Educational Background: Degree in finance, accounting, business, or a related field.

• Technical Skills: Experience with Microsoft Office (Word, Outlook, Excel, Access), proficiency with ERP systems

• Experience: Min 1 Years of Credit/collections experience

• And/or customer service experience related to large corporate customers as well as with high-volume and multi-platform environments

• Financial Analysis: Proficient in analysing financial data.

• Risk Management: Ability to identify potential risk in your account portfolio as well as the ability to manage and mitigate these risks

• Organizational Skills: Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.

• Communication Skills: Effective oral and written communication skills in English; other European languages would be an advantage

• Initiative and Independence: Demonstrated initiative and ability to work independently.

• Detail-Oriented: Self-motivated and both detail and process-oriented.

• Analytical Skills: Proven analytical and problem-solving skills.

• Experience in Shared Services: Experience working in a shared services environment.

What’s in it For You:

• Competitive Compensation: Attractive salary (Base pay & Variable Plan) and benefits package (private medical care, life insurance, stock purchase, lunch subsidy, sport cards).

• Work-Life Balance: Flexible working arrangements with hybrid model of work (approx. 60% from the office and 40% from home)

• Matrix Organization: Thrive in our matrix organization, working across Europe with various teams and cultural backgrounds.

• Collaborative Environment: Strong teamwork and diverse interactions.

• Development Opportunities: Personalized plans with rapid progression

• Versatile Career Paths: Professional growth supported by active committee for different career levels.

• Supportive Culture: High employee satisfaction and responsive feedback.

• Learning and Innovation: Continuous learning and technical training incl. subject matter experts’ trainings, soft skills and management trainings and LinkedIn learning.

• Relocation Support: Assistance for international candidates and candidates living outside of Krakow.

• Social events such as family events and charity auctions.

• Comfortable working environment (Library, relaxation area, casual dress code).

• Parking space for cars and bikes.