Coordinator, Customer Order Management

Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life.  We call it chemistry with a purpose, better every day. At Kemira, we foster a collaborative and inclusive work culture that empowers our employees to thrive and make a difference.Learn more about Kemira at www.kemira.com/careers. 

We are now looking for a Coordinator, Customer Order Management English to join our Customer Service Team. 

Business Service Center (BSC) in Gdańsk, Poland, is a multifunctional hub supporting customer service, procurement, finance, administration, and IT operations. The center fosters a dynamic, multicultural environment built on openness, cooperation, and strong internal partnerships. 

In this role you will be responsible for:

• Overseeing the end-to-end Order-to-Cash and Scale Interface process, ensuring accurate order fulfillment and timely billing.


• Collaborating with internal and external stakeholders through various communication channels to support seamless operations.


• Monitoring data accuracy in SAP and reviewing reports from shipping points to ensure reliable information flow.


• Managing deliveries and addressing customer requirements to achieve high levels of satisfaction.


• Handling complaints and proactively resolving issues to maintain positive customer relationships.


• Ensuring all process steps are completed in line with internal policies and performance targets.

What you’ll bring to the team:

• Proficiency in English, both written and spoken.


• Finnish language skills are considered an advantage.


• Experience working with SAP.


• Minimum of one year of relevant experience in order management or customer service, or equivalent experience.


• Practical knowledge of Microsoft Office tools.


• Attention to detail and a proactive approach to process improvement.


• Strong communication and interpersonal skills.


• Ability to maintain a positive team spirit and foster effective cooperation

What you can expect from us:

• Stable job in international organization


• Possibility to grow within company’s structures


• High company standards and a culture based on Kemira’s principles: Focus on Growth, Deliver Value and Collaborate to Succeed


• Friendly, international atmosphere and a diverse, inclusive, and international work environment


• Flexibility to organize your work between office and remote, in a hybrid work culture


• Attractive employee benefits (e.g. private healthcare, sports cards, extra day off, volunteer day, and additional social benefits)


• The starting base salary range for this role is 6,200 – 7,500 PLN per month. Salary ranges may vary depending on location and local market conditions. The actual starting salary will be determined by various factors, including but not limited to relevant work experience, skills and competencies, qualifications, and wider business and organizational needs.

Ready to create better every day? Join Kemira! 


For more information, please contact Sr People & Culture Specialist Alicja Gołata by email [email protected]. 

Please apply with CV no later than 7 July, 2026 at kemira.com/careers. To ensure a smooth recruitment process, we kindly ask candidates to submit their applications via our recruitment system at kemira.com/careers. Applications sent by email cannot be considered. 

We are leading the way to sustained fair pay in the workplace. As a Fair Pay Certified company, we are taking action to enable ongoing equal pay for equal work. This certification demonstrates our commitment to using trusted and transparent methodologies to analyze pay equity. We are proud to share this achievement as part of our dedication to a fair and equitable workplace for everyone. 

 #LI-hybrid; #LI-entrylevel; #LI-Mid-Senior level

Kemira is a global leader in sustainable chemistry for water-intensive industries. We operate globally and serve a wide range of customers including municipal and industrial water treatment companies and the fiber industry. Our solutions and services help secure clean water for millions of people every day and support our customers in advancing circularity and responsible resource use throughout their value chains. In 2025, Kemira reported annual revenue of EUR 2.8 billion with a global team of 4,911 colleagues. Kemira is listed on the Nasdaq Helsinki. ww.kemira.com