Customer Service Agent Danish : Airline

Start: 19.10.26

Monday - Friday 07:00 - 19:00, Saturday - Sunday 09:00 - 18:00

Employment contract for full time (1st contract – 3 months, after probation period, we extend the contract to fixed-term according to business needs and Employee's performance)

Salary -11 000 PLN gross/per month

Airline Services

Tasks:

Perform inbound calls, chats in Danish

Advise partners on flights, products, prices, fares, rules, and online services contributing to the success of our client.

Change the reservation both in time and destination, change of personal data

Handle special service requests (wheelchairs, special assistance, animals)

Deal with cancellation and refund of tickets

Help in purchasing airline tickets and handling different payment methods.

Support customers with travel difficulties.

Requirements:

Fluency in Danish (C1 level) and English (B2 level).

Strong communication skills and service-oriented mindset.

Positive energy, enjoy communicating with customers and colleagues

Previous experience in Customer service, digital service platforms and CRM tools is an advantage

Benefits

Danish - 11 000 PLN gross monthly

Relocation package: flight and 7 nights at the hotel.

Private medical care (Luxmed)

Group insurance program, sports, and leisure program

Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential

. Training and development programs.

A very dynamic and international work environment with plenty of career opportunities

. Social activities, events, and celebrations .