Customer Service Assistant (f/m) - English and Polish

Customer Service Assistant (English and Polish)

Location: Bydgoszcz, ul Rolbieskiego 2

Work model: hybrid

Salary: 5000 PLN – 6000 PLN gross/ moth

SPX Flow – globally and locally:

SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems. The Company offers 20 brands of pumps, valves, mixes, air dryers, hydraulic tools, homogenizers, separators, and heat exchangers, filtration solutions as well as aftermarket parts and services.

SPX FLOW serves food and beverage, health, and industrial manufacturers, bringing together trusted brands and technologies to meet new consumer expectations and anticipate industry trends. Many of your household goods & favorite snacks may have been created with the help of SPX Flow solutions

SPX Flow has been established for over 100 years! Headquartered in North Carolina, we have operations in more than 25 countries and a broad global customer base. Our 5000 employees worldwide innovate to design, deliver and service high-value solutions for our customers.

As a world leader in sustainable solutions, we’ve launched projects at our facilities to save energy and reduce waste, and we engineer efficiency into our products and technologies to help our customers do the same.  We currently hold more than 550 patents worldwide, and roughly 44% of them are related to sustainability and clean technology

About the role:

We are looking for a highly organised and customer-focused Customer Service Assistant to join an international team in Bydgoszcz. In this role, you will be responsible for managing customer orders, ensuring accurate order processing, providing excellent customer support, and coordinating with internal departments to deliver a seamless customer experience.

This is an excellent opportunity for someone with strong communication skills in both English and Polish, who enjoys working in a dynamic environment and building positive relationships with customers and colleagues.

This is an entry level role with possibility to progress within the department structure as well as in wider company structures.

About your responsibilities at SPX Flow

• Process and manage customer orders, including:

• Entering new orders


• Modifying existing orders


• Adding items to orders


• Expediting requests


• Processing cancellations


• Verifying pricing accuracy

• Handle customer enquiries via phone and email.


• Use C4C Ticketing and A365 phone systems.


• Review incoming orders and ensure all required documentation is provided for commercial compliance.


• Proactively communicate order status updates, shipment information, and delivery dates to customers and sales representatives.


• Manage customer complaints, issue return authorisations and credits where appropriate, and record cases in internal systems.


• Serve as a key contact between customers and internal departments, including Supply Chain, Engineering, Project Management, Commercial, Technical Services, Production, and Shipping teams.


• Maintain high standards of customer service and effective communication throughout the order lifecycle.

About you

Essential:

• Fluent English and Polish (written and spoken).


• Strong communication and interpersonal skills.


• Excellent organisational skills and attention to detail.


• Strong computer literacy.


• Proactive and customer-oriented approach.


• Ability to prioritise tasks and work effectively in a fast-paced environment.

Nice to Have:

• Experience working with SAP or a similar ERP system.


• Experience using C4C.


• Professional and diplomatic communication style.

About your benefits

• Sable employment in an international company.


• Friendly atmosphere and supportive team culture.


• Comprehensive training and development opportunities.


• Annual bonus and salary review based on individual and company performance.


• Life insurance for employees for only 1 PLN.


• Benefits funded through the Company Social Benefits Fund, including:


• Holiday subsidies ("Wczasy pod gruszą")


• Christmas and Children's Day benefits


• Fit Profit sports card


• Employee referral programme with attractive bonuses.


• Fully funded online language courses.


• Subsidised meals in the employee canteen.

About the company globally

At SPX FLOW, sustainability is more than a buzzword. It’s a way forward. We improve the world through innovative, sustainable solutions. 

Check out our sustainable solutions here: here

We put people first, creating opportunities for everyone, and we give back to our communities too. Our team members are what make SPX FLOW special. 

Next steps?

Does it sound as your next job? Be our solution in the making and apply now!

If you feel that you would like to know more information or ask additional questions, please feel free to contact our Recruitment Team. Contact person details: [email protected]

Please familiarize yourself with the rules regarding the reporting and handling of internal reports submitted by whistleblowers at SPX Flow Technology Poland sp. z o.o., as set out in the "Whistleblowing Procedure", available at:

https://www.spxflow.com/assets/pdf/spxflow-whistleblower-protection-policy-pl.pdf

.