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Customer Support Representative - Croatian Speaker

icon building Company : Uber BV
icon briefcase Job Type : Full Time
icon geo-alt Krakow

Job Description - Customer Support Representative - Croatian Speaker

About the Role:

At Uber, providing excellent customer support that establishes trust for riders and driver partners - our community - is a core feature of our product experience! We help people resolve their issues and turn unhappy users into our most loyal advocates. The right candidate is always looking for unique and exciting ways to resolve problems with exceptional support and exceptional communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community.

  • What You Will Do:
  • Deliver high-quality service across multiple support platforms (email, chat, phone).
  • Be a passionate advocate for users while answering any questions that come your way.
  • Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences.
  • Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
  • Triage issues and escalate them when necessary.
Original job Customer Support Representative - Croatian Speaker posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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