Customer Support Representative with Czech and English

Company : TELUS Digital

Job Type : Full Time

Gdansk

Job Description - Customer Support Representative with Czech and English

Role Overview

As a Customer Support Representative, you will be responsible for delivering high-quality support to customers via inbound channels (voice and email). The role focuses on handling billing, account-related inquiries, and other customer service topics, ensuring a smooth and positive customer experience.

Key Responsibilities

Handle inbound customer interactions via phone and email in a professional and timely manner
Provide support on billing, invoices, and payment-related inquiries
Assist customers with account-related topics and general service requests
Investigate and resolve customer issues by collaborating with internal teams when needed
Ensure accurate documentation of all interactions in internal systems
Maintain a high level of customer satisfaction through proactive communication and problem-solving
Follow internal processes and client guidelines to ensure service quality and compliance
Identify recurring issues and contribute to continuous improvement initiatives

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Customer Support Representative with Czech and English

Job Description - Customer Support Representative with Czech and English

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