Customer Support Representative with Finnish and English

Company : TELUS Digital

Job Description - Customer Support Representative with Finnish and English

Our client is a global provider of innovative solutions in the e-mobility sector, supporting car manufacturers, fleet managers, and electric vehicle users. Through advanced platforms and services, the company enables seamless access to one of the largest charging networks in Europe and contributes to the transition toward sustainable mobility.

Key Responsibilities

Handle inbound customer interactions via phone and email in a professional and timely manner
Provide support on billing, invoices, and payment-related inquiries
Assist customers with account-related topics and general service requests
Investigate and resolve customer issues by collaborating with internal teams when needed
Ensure accurate documentation of all interactions in internal systems
Maintain a high level of customer satisfaction through proactive communication and problem-solving
Follow internal processes and client guidelines to ensure service quality and compliance
Identify recurring issues and contribute to continuous improvement initiatives

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Customer Support Representative with Finnish and English

Job Description - Customer Support Representative with Finnish and English

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