About the Role

We are looking for an experienced and visionary GBS Site Lead to oversee the strategic, operational, and people leadership of our Wrocław Global Business Services center. This role serves as the general manager of the site, ensuring operational excellence, business continuity, and continuous improvement while fostering a high‑performing and collaborative culture.

As a key leader, you will partner with business functions and global stakeholders to shape the future of our shared services organization and deliver value at scale.

Location: Wrocław

Work Model: Hybrid (3 days in the office)

Key Responsibilities

1. Lead the Shared Services Vision & Strategy

• Shape, evolve, and execute the long‑term strategic vision for the shared services organization.
• Build and deliver a roadmap that supports business transformation and continuous improvement.
• Align strategy with global GBS leaders and functional partners.

2. Partner with Key Business Stakeholders

• Ensure services meet the expectations of business and functional leadership teams.
• Monitor service levels, performance metrics, and resource availability.
• Align capabilities (internal or outsourced) with evolving business needs.

3. Ensure Strong Governance & Compliance

• Oversee legal, regulatory, internal, and external compliance.
• Maintain robust business continuity planning and risk management frameworks.
• Protect the organization through consistent and transparent governance processes.

4. Lead & Develop People

• Create an environment that attracts, develops, and retains top talent.
• Drive high engagement, continuous learning, and leadership excellence.
• Lead recruitment and ensure teams are empowered to perform at their best.

5. Oversee Site Administration

• Ensure safe, modern, and well‑equipped facilities for employees.
• Oversee infrastructure needs including office space, IT, and essential services.
• Promote a healthy and productive work environment.

6. Manage Service Transitions

• Use a structured methodology for transitioning services into GBS.
• Coordinate closely with sending entities to plan, transition, and validate new services.

7. Drive Operational Excellence

• Deliver high‑quality, high‑value services using best practices, enabling technologies, and optimized processes.
• Ensure day‑to‑day operations exceed previous levels of performance and efficiency.

8. Provide Financial Stewardship & Demonstrate Value

• Own the site budget and financial performance.
• Focus on value creation, balancing cost, quality, and impact.
• Ensure a strong return on investment for all initiatives.

9. Champion Continual Improvement

• Lead ongoing improvement efforts across people, processes, service levels, and technology.
• Enhance capabilities to support evolving business priorities.
• Promote a culture of innovation, curiosity, and continuous enhancement.

Qualifications

• University degree
• Fluent in written and spoken English
• 7–9+ years of experience leading shared services organizations / proven experience in building and leading successfully delivered services and projects within shared services organization
• Proven track record of driving transformation, operational excellence, and stakeholder engagement
• Strong leadership and communication skills with the ability to influence at all levels

Who we are at PPG:

Here at PPG we make it happen. We seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

What we do at PPG: WE PROTECT AND BEAUTIFY THE WORLD™ :

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than any other company does. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

How we work at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated, and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are “One PPG” to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent, and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders, and our communities.

We do better today than yesterday – everyday.

We continuously learn. We develop our people to grow our businesses.

PPG Way: (Click here to learn more about the PPG Way)

We are One PPG: http://one.ppg.com/

#POLHIRINGPPG

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. 
 
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.