Implementation Support Engineer (She/He/They)

CAPCO POLAND

Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry.

We are also:

• Experts in banking and payments, capital markets and wealth and asset management


• Committed to growing our business and hiring the best talent to help us get there


• Focused on maintaining our nimble, agile and entrepreneurial culture

About the role:

Key Responsibilities:

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  Support end-to-end implementation including onboarding, configuration, testing, deployment, and stabilization
  
  


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  Troubleshoot authorization flows, transaction routing, and response code issues
  
  


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  Collaborate with clients, processors, gateways, and acquirers to resolve challenges
  
  


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  Contribute to testing, defect triage, and production readiness activities
  
  


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  Analyze transaction logs and processing errors to identify root causes
  
  


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  Prepare documentation and runbooks for implementation and support
  
  


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  Work closely with stakeholders to ensure smooth delivery
  
  

Required Skills & Experience:

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  5–7 years of experience in payment technology or transaction processing
  
  


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  Strong understanding of card payment flows and lifecycle events
  
  


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  Experience with API integrations (REST/JSON) and webhooks
  
  


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  Ability to analyze logs and diagnose issues in distributed systems
  
  


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  Strong communication and stakeholder management skills
  
  

Nice to have:

ONLINE RECRUITMENT PROCESS STEPS

• Screening call with the Recruiter


• Competencies interview with Capco Hiring Manager


• Client’s interview


• Feedback / Offer

We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on diverse projects.