IT Contract Manager

Permanent

Job Description

Be part of something bigger. Decode the future.

At Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. 

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. 

Join us in our exciting quest to build the future home.

All about the role:

We are hiring an IT Contract Manager to join our Global IT Sourcing team.

In this role, you will collaborate closely with both Global Indirect Purchasing and Global IT, supporting our IT Services and Software & Cloud categories. You will work with stakeholders across regions and global functions —particularly IT Service Delivery Managers — to ensure effective delivery of outsourced and managed IT services.

This position reports to the Director of the IT Sourcing unit

What you'll do:

• Lead end‑to‑end Contract Management activities supporting Service Delivery and Project Managers

• Own and maintain Contract Management standards and procedures

• Monitor supplier service performance, including KPIs and SLAs

• Support monthly purchasing and contract reporting

• Prepare and administer contract changes and amendments

• Ensure full compliance with company policies, procedures, and standards

• Manage operational relationships with key suppliers

• Serve as an escalation point for commercial vendor issues

• Identify new opportunities with existing and potential suppliers within your service area

Qualifications and requirements:

• Experienced in IT contract management, particularly outsourced managed services

• Skilled in IT services contracts, cloud and software SLAs, and service descriptions

• Proficient in Microsoft 365; experience with SAP Ariba and ServiceNow is a plus

• A relationship builder with a strong “can‑do” attitude

• Analytical, results‑driven, and collaborative

• Comfortable working independently and as part of a multifunctional team

• A clear communicator with strong organizational and time‑management skills

• Proven in driving quality improvements and cost reductions through effective negotiations

• Able to work across global and functional boundaries

Where you'll be:

You will be based in a modern office in Krakow. We employ almost 1.000 talented people with respect to diversity & inclusion.   

Benefit highlights include:

• Top Employer Poland 2025  

• Swedish working culture and ethics - we’re famous for our friendly work atmosphere and work-life balance  

• Private medical insurance   

• Discounts on our award-winning products  

• Discounted meals in our canteen  

• Worksmile Cafeteria Platform for co-financing of Multisport and/or vouchers   

• Extensive learning opportunities and flexible career path   

At Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.   

We look forward to receiving your application!