IT Service Desk Agent with Finnish

Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose, better every day. At Kemira, we foster a collaborative and inclusive work culture that empowers our employees to thrive and make a difference. Learn more about Kemira at www.kemira.com/careers 

We are now looking for an IT Service Desk Agent to join our Information Technology function.

Information Technology function develops and delivers reliable, cost-efficient information technology services that support Kemira’s strategy and ensure global business continuity. IT focuses on excellence in cloud, applications, data & analytics, and information security to enable high-end services for our customers and operations.

This position is located in Gdansk, Poland. 

In this role you will be responsible for:

• Providing first-line support for end-users across Kemira


• Troubleshooting and investigating incidents in a timely manner


• Supporting users from diverse cultural backgrounds


• Applying ITIL processes in daily work


• Ensuring high-quality customer service

What you’ll bring to the team:

• Fluent written and spoken English and Finnish


• Knowledge of Windows 11 systems


• At least 1 year of relevant experience


• Strong analytical, communication, and interpersonal skills


• Customer-oriented approach


• Ability to collaborate and deliver value in a team environment

What you can expect from us:

• Flexibility to organize your work between office and remote in a hybrid work culture


• Challenging, interesting, and varying tasks in a global company


• A company culture based on Kemira Principles: Focus on Growth, Collaborate to Succeed, and Deliver Value


• Friendly, international atmosphere and a diverse, inclusive, and international work environment.


• An attractive salary and benefits package


• The starting base salary range for this role is between PLN 9,000–10,500 per month. Salary ranges may vary depending on location and local market conditions. The actual starting salary will be determined by various factors, including but not limited to relevant work experience, skills and competencies, qualifications, and wider business and organizational needs.

Ready to create better every day? Join Kemira! 

For more information, please contact Emil Jahnz, Team Lead, Service Desk, IT, EMEA by email [email protected]. 

  
Please apply with CV no later than 1 September, 2026 at kemira.com/careers.

To ensure a smooth recruitment process, we kindly ask candidates to submit their applications via our recruitment system at kemira.com/careers. Applications sent by email cannot be considered. 

We are leading the way to sustained fair pay in the workplace. As a Fair Pay Certified company, we are taking action to enable ongoing equal pay for equal work. This certification demonstrates our commitment to using trusted and transparent methodologies to analyze pay equity. We are proud to share this achievement as part of our dedication to a fair and equitable workplace for everyone. 

 #LI-hybrid #LI-Mid-Senior level

Kemira is a global leader in sustainable chemistry for water-intensive industries. We operate globally and serve a wide range of customers including municipal and industrial water treatment companies and the fiber industry. Our solutions and services help secure clean water for millions of people every day and support our customers in advancing circularity and responsible resource use throughout their value chains. In 2025, Kemira reported annual revenue of EUR 2.8 billion with a global team of 4,911 colleagues. Kemira is listed on the Nasdaq Helsinki. ww.kemira.com