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Junior Chargeback Specialist

icon building Company : Us Bank
icon briefcase Job Type : Full Time

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Job Description - Junior Chargeback Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

 

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

As a Junior Chargeback Specialist, you will play a key role in protecting both merchants and customers by ensuring every case is handled accurately, fairly, and in line with card scheme regulations. You will work in a dynamic environment where attention to detail, problem solving, and communication make a real impact.

What you will do

  • Deliver high quality support in merchant dispute cases in line with Visa and Mastercard rules and regulations
  • Manage retrieval requests and chargebacks end to end, including preparing and processing merchant correspondence
  • Review merchant sales drafts to ensure compliance with card network requirements
  • Research and analyse chargeback cases to determine the correct outcome
  • Support merchants through inbound calls, providing clear guidance on disputes and processes
  • Review both merchant and issuer documentation and use available tools and resources to make informed decisions
  • Identify trends or issues in disputes or systems and escalate them to the Chargeback Management Team

What you bring

  • High school diploma or equivalent
  • One to two years of experience in banking, card operations, merchant disputes, or a customer contact environment
  • Strong analytical mindset with the ability to interpret data and resolve exceptions
  • Ability to manage multiple priorities and meet deadlines in a fast paced environment
  • Solid computer skills, including Microsoft Office
  • Excellent written and verbal communication skills

Nice to have

  • Experience across different areas of a Chargebacks function such as decisioning, pre arbitration, phone support, or quality control

This role requires working from a U.S. Bank office location at least three (3) days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

 

We offer a market-competitive compensation package that includes:

  • Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

  • Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

  • Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

  • Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

  • Employee recognition programs that celebrate achievements and milestones for all.

 

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

 

Closing Date

Posting may be closed earlier due to high volume of applicants.

 

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

Original job Junior Chargeback Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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