Junior Customer Service Consultant with French and English · Warsaw · Białystok

We are an extraordinary mix of travel industry experts, product, and software engineers, developing a successful online booking tool for corporations and large organizations.
Today, as a part of the sector leader S4BT, we support 500k+ business users making thousands of bookings a day.

 
We’re looking for a customer-focused and well-spoken Junior Customer Service Consultant with French and English to join our team and answer questions and requests from hotels and partners.

As a Junior Customer Service Consultant with French and English, you will focus on:

• Delivering excellent customer service including telephone and mail etiquette


• Providing first line support for
  hotels-
  related problems and trying to fix the problems or answer the questions as efficient and sufficient as possible


• Solving problems related to payments


• Responding to emergency situations and taking appropriate actions

Skills and experience:

• Excellent verbal and written communication skills


• Stress resistance and ability to work effectively under deadlines


• Reliability and team player mentality


• Experience in customer service is nice to have


• Knowledge of Travel sector or reservation systems will be a strong asset


• Willingness to work on daily shift (8:00 AM to 8:00 PM)


• Working proficiency in French (min. B2)


• Intermediate level in English (B1-B2)


• Other language is nice to have

  What you will have:

• Specific in-house training program during the first month


• The hybrid way of working (3/2), remote work is nothing new for us. If you want to come to the office, you will find company there as well.


• Medical care


• Multisport card


• Birthday holiday (extra day off to celebrate with family and friends)


• Volunteering day off - you will be able to make a mark and join our initiatives to support local communities, animals and planet


• Language courses


• Team integrations and fun events