Key Account Manager eCommerce

Your Tasks

• Develop and execute annual sales plans aligned with company KPIs.


• Apply e-commerce best practices across content, traffic, conversion, and average order value, while leveraging core sales disciplines such as forecasting, promotions, analytics, and customer investment management.


• Lead the S&OP process in close collaboration with supply chain teams to ensure excellent customer service levels.


• Manage e-commerce platforms, operations, and distributor relationships to drive business growth.


• Take full ownership of monthly, quarterly, and annual sales targets and KPI achievement.


• Deliver e-commerce net sales, market share, and penetration goals by establishing and optimizing e-commerce fundamentals.


• Identify and develop growth opportunities with existing and potential business partners.


• Plan and execute online campaigns and sales initiatives to achieve business objectives.


• Maximize ROI by evaluating incremental sales and trade investments on a monthly basis.


• Analyze sales performance, identify gaps and opportunities, and develop strategies to accelerate growth.


• Stay up to date with market trends, industry developments, and competitor activities.


• Manage trade budgets and lead commercial negotiations, including trading terms and agreements.

Your Profile

• 4–6 years of sales experience, preferably within FMCG.


• Experience managing e-commerce customers, platforms, or online channels.


• Solid understanding of e-commerce operations, including S&OP processes, planning timelines, and execution mechanics.


• Excellent written and verbal communication skills in English.


• Advanced proficiency in MS Office applications, particularly Excel.


• Strong relationship-building skills with the ability to engage and influence key stakeholders.


• Excellent negotiation, analytical, and commercial acumen.


• Entrepreneurial mindset with a proactive and results-oriented approach.


• Ability to work independently while effectively collaborating with cross-functional teams.


• Strong capability to build and maintain long-term relationships with both clients and internal stakeholders.