Member Support Agent with Danish - Gdansk

Join us for the position of Member Support Agent and become a member of our unique international team, supporting farmers in the organization that focuses its activities on sustainability.

About the job

To increase the support to our farmer owners (members) dedicated team in Gdansk has been created two years ago. The main responsibilities of an Agent are to provide timely and effective front-line and operational support to our 8500+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium and The Netherlands). Our  team is part of a global digital and operations department.

Specifically, you will:

• proactively handle farmers’ inquiries on a daily basis providing quality, accurate and timely support


• maintain master data


• monitor milk quality results and collaborate with other departments and companies (i.e. laboratories, logistics)


• verify documentation based on established guidelines and standards


• support administration of quality assurance programs connected with sustainable farming


• establish a strong relationship and trust with our farmers


• build our knowledge library and create how to guides


• handle ad hoc tasks on a daily basis

Essential Skills and Qualifications:

• at least a bachelor's degree


• fluency in Danish (both written and spoken)


• advanced level of English (speaking and writing)


• excellent problem-solving abilities, demonstrating a proactive and solutions-oriented mindset


• strong communication skills, with the ability to effectively engage with a diverse range of individuals


• exceptional customer service skills, with a genuine passion for building and maintaining relationships


• attention to detail, self-motivation, and great organizational skills


• ability to identify process improvements


• experience in dealing with documentation verification


• experience with CRM system


• experience in the customer service field would be a huge advantage


• experience in projects based on lean management will be a plus

What do we offer?

• Flexible working time (start your day of work between 7-8:30) and home office work possibility


• Language bonus


• Trainings with experts & professional induction in a new position


• Development programs (function additions, coordinator programme)


• Financial support for your education 


• Medical care & life insurance 


• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.


• Scandinavian working style & no dress code


• Home kit – monitor, laptop, keyboard, mouse, headsets, webcam


• Relocation allowance


• Referral program for employees


• Employee Assistance Program (legal, psychological, health, financial consulting, etc. )


• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)


• Additional holiday depending on length of employment (up to 4 days)

… while in the office you can also use some of below: 

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)


• Chill-out rooms with X-box, pool table, board games, football table and swing

Read more about Arla Global Shared Services

Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with colourful offices and a beautiful sea view.

As of now, we have an IT Services and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.

Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day.

We are committed to salary transparency and will discuss the salary range and benefits before the first interview.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with natural, sustainable nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.

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