Merchant and Partner Onboarding Coordinator

About Planet

Role overview:
As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience.  

You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career. 

We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.  

What you will do: 

• Preparing onboarding forms for Sales and/or Customers 

• Contacting customers to support them with getting through AML and KYC process 

• Collaborating with internal departments to facilitate client need fulfillment 

• Escalate any issues raised within the onboarding process and drive them towards resolution 

• Complete welcome calls and training calls to customers 

• Manage large customer implementations 

Who you are: 

• Excellent English knowledge, proficient in French

• Exceptional verbal and written communication skills 

• Previous experience within account management and/or client success experience will be an advantage 

• Adaptability and strong problem-solving skills 

• Ability to build rapport and collaborate with others within the company and externally 

• Growth mindset with a constant desire to receive feedback, learn and grow 

Why Planet 

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. 

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now. 

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.