Order Management Process Specialist

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As Global Shared Services team member you will handle daily operational tasks and support us with achieving Goals and report and implement Continuous Improvement ideas.

You will report to Team Leader - ISC Global Shared Services

Your Responsibilities:

• Order Management (Product Order Entry / Modification)
• The accountability over multiple Customer Care and supply chain processes
• Ensure high quality of existing processes
• Resolve issues related to handled processes
• Making sure the process instructions are updated and accurate
• Customer Focus: Assessing customers' needs to achieve satisfaction
• Communicate with internal and external partners
• Address business issues in appropriate manner
• Responsibility for delivering process innovations and continuous improvement projects/ideas
• Participate in projects

The Essentials - You Will Have:

• Bachelor degree in relevant University course

The Preferred - You Might Also Have:

• Very good skill in English (B2)
• Experience in a customer service environment
• Sense of the urgency of tasks and can prioritize the tasks accordingly
• Continuous improvement mindset: focused on implementing process improvements
• Familiarity with the project management methodology (LSS, PRINCE2 )
• Knowledge of Microsoft Word, Excel (including Macros),
• Experience in SAP, Oracle Right Now and Power Automate will be an asset

What We Offer:

Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• On-demand digital course library for professional development.
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.