People Business Services Lead EMEA

Job Title

Job Description

The People Business Services Lead EMEA will lead one integrated regional organization combining People Partnering leadership and People Business Services team leadership. You will be accountable for a simple, consistent and high-quality people experience, while ensuring strong business partnering, operational delivery, compliance and continuous improvement across the region. This role reports to Nico Steyaert, Head of People Business Services.

Your responsibilities:

Lead one integrated regional team

• Bring People Partnering and People Business Services teams together under one regional leadership model.
• Create clear accountabilities, effective collaboration and a shared performance culture.
• Build capability, engagement, succession and leadership strength across the team.

Deliver a seamless people experience

• Ensure leaders and employees receive simple, consistent and high-quality support across the employee lifecycle.
• Connect partnering and service delivery so stakeholders experience one People Function.
• Address recurring service issues and remove friction for customers.

Enable business performance

• Align regional people support to business priorities, workforce plans and organizational needs.
• Use workforce and service insights to improve decisions and outcomes.

Drive operational excellence

• Implement global standards while responding appropriately to regional and local requirements.
• Optimize capacity, resources, handovers and ways of working across the regional organization.
• Drive simplification, productivity, digitization and continuous improvement.

Manage governance, risk and compliance

• Ensure regional people services meet legal, regulatory and internal governance requirements.
• Own License to Operate responsibilities and proactively mitigate people-related risks.
• Partner effectively with Employee Relations, Legal and employee representation bodies where relevant.

Your distinctive strengths

Shaping: Mature and secure standardized ways of working based on audience needs and business orientation, while balancing local nuances.

Integrator: Secure process excellence through continuous improvement, simplicity and feedback loops that enhance products and service delivery. Lead seamless, high-quality delivery while embedding an audience-based mindset.

Builder of team capabilities: Build a highly engaged team and inspire colleagues to deliver exceptional People business services.

You're the right fit if

• Bachelor's or Master's degree in Human Resources or Business Administration or equivalent       
• Proven leadership of large, diverse and geographically dispersed teams.
• Strong experience in People Partnering, People Services or comparable people operations.
• Demonstrated success in operating model transformation, service delivery and change leadership.
• Proven track record in process excellence and continuous improvement.
• Ability to use AI-enabled tools effectively and responsibly to improve work outcomes.
• Ability to influence senior business and People Function stakeholders.
• Strong business orientation, customer focus and data-driven decision making.
• Working knowledge of employee relations, risk, compliance and regional labor requirements.
• Bring an enterprise mindset, sound judgement, resilience and the ability to simplify in ambiguity.
• Build inclusive, high-performing teams, create accountability, and develop talent and future leaders.
• Connect strategy and execution, influence senior stakeholders, and balance global standards with regional realities.

How success will be measured

Service excellence

SLA achievement; customer satisfaction / NPS; first-time-right resolution; case fulfillment rate and time; service quality and compliance.

Operational performance

AOP / cost per transaction; productivity and process efficiency; automation adoption; continuous improvement delivery; vendor performance.

People and culture

Employee engagement; leadership effectiveness; talent development and succession readiness; team capability growth; diversity, equity and inclusion.

Strategic impact

Transformation delivery; global standardization; AI and digital enablement; business partner satisfaction; governance and risk management.

Location

This regional role can be based in Eindhoven, Netherlands or Lodz, Poland.

Compensation & benefits
Doing meaningful work should come with fair, transparent rewards. In compliance with the EU Pay Transparency Directive, details regarding the compensation framework and salary range for this executive leadership position will be automatically provided to all candidates selected for the initial screening phase prior to their first business interview.

How we work together
We believe that we are better together than apart. This is an office-based role, and this means working in-person at least 3 days per week.

About Philips
Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.