Senior Team Lead (M/F/D)

Company : Dsv Inc

Job Type : Full Time

Poland

Job Description - Senior Team Lead (M/F/D)

YOUR TASKS

Supervising the exception handling process within the branch (claims and service disruptions)

Coordinating the work of the Claims and Service Disruptions Team (Domestic Operations Team)

Minimizing the quality and financial impact of process-related issues

Maintaining accurate documentation related to exceptions, disposal, and destruction processes

Organizing official parcel opening procedures conducted by a designated committee

Handling inquiries and maintaining contact with customers, carriers, and couriers within the assigned scope to ensure the highest quality of service and resolve operational issues efficiently.

OUR EXPACTATIONS

Experience in managing business operations within the transport, forwarding, and logistics (TSL) industry

A strong drive to achieve ambitious goals and propose innovative solutions

Proven experience in effective team management

Strong analytical and problem-solving skills

Ability to work effectively in a dynamic environment

Results-oriented mindset with a focus on continuous improvement

Motivation to deliver excellent service to our customers

Very good knowledge of the local transport market

Ability to collaborate effectively with others

OUR OFFER

Employment contract

Comprehensive onboarding program

Internal training catalogue

Possibility to implement new ideas

Sports card

Private medical care

Group insurance

Sharing the costs of English course

Bonus payment system

Holiday bonuses

Employee referral program

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About the Company

Dsv Inc

Global transport and logistics - road, air, sea, rail freight and warehousing. Contact us today.

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Senior Team Lead (M/F/D)

Job Description - Senior Team Lead (M/F/D)

About the Company

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