Senior Technical Support Engineer (English & German)

Company : Omniit

Job Description - Senior Technical Support Engineer (English & German)

About Us:
As omniIT, we are seeking an experienced IT professional on behalf of one of our clients. Our client is a leading company offering some of the most sustainable packaging solutions on the market. They are pioneers in the digitalization of the supply chain, committed to innovation and sustainability in their industry.

Job Overview:
We are looking for a smart, versatile IT Generalist who excels in advanced triaging and troubleshooting for both web and compiled applications. This role is ideal for someone who is a "jack of all trades" in IT, capable of handling second-line support tasks and resolving complex technical issues efficiently.

Key Responsibilities:

Advanced Troubleshooting: Perform in-depth triaging and resolution of issues related to web and Windows-based applications, including specialized tools like CAD software.
Second-Line Support: Act as an experienced second-line support engineer, handling escalated issues and providing expert solutions.
Research & Collaboration: Utilize online resources effectively and liaise with vendors to gather necessary information for incident resolution.
Incident Management: Manage and document incidents, ensuring timely resolution and maintaining communication with stakeholders.
Continuous Improvement: Contribute to the enhancement of support processes and knowledge base articles

Experience: 3-5 years of proven experience as an IT Generalist or Technical Support Engineer with a well-rounded skill set in various IT domains.
Technical Skills: At least 3 years of hands-on experience troubleshooting Windows applications; proficient in both web-based and compiled applications; familiarity with CAD tools is a plus.
Communication: Excellent verbal and written communication skills in English; proficiency in German is a significant plus.
Problem-Solving: Strong analytical skills with the ability to research and resolve complex technical issues independently.
Soft Skills: Self-motivated, proactive, and willing to be a "jack of all trades" in a multinational environment; capable of working independently as well as part of a team.
Time Management: Ability to work remotely within EU time zones and manage workload effectively.

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Senior Technical Support Engineer (English & German)

Job Description - Senior Technical Support Engineer (English & German)

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