Service Delivery Specialist

WHAT YOU’LL DO​

As a Service Delivery Specialist, you will manage and coordinate service delivery, vendor collaboration and cross‑functional processes to ensure stable, high‑quality operations. You will support product teams, improve ways of working, and act as the link between business, tech and external partners to secure smooth daily operations. In this role, you will be responsible for the Sales Market Poland, consisting of Poland and Ukraine.

You will:

• Prioritize and translate expectations between business teams, tech teams and external vendors.
• Manage and follow up on service deliveries from external vendors and service providers.
• Ensure the quality of supplier deliverables and secure adherence to agreed service levels.
• Communicate with strategic vendors and global teams to ensure system stability for daily operations.
• Develop and improve support processes and ways of working between internal product teams and external vendors.
• Guide product teams on operational procedures to maintain stable and high‑quality product performance.
• Support operational onboarding when new products go live.
• Set up and drive cross‑functional forums with logistics, vendors, tech and business teams to align priorities.
• Coordinate, translate and evaluate business needs into actions for technical support teams and partners.

WHO YOU’LL WORK WITH

As a Service Delivery Specialist, you will work closely with product teams, business stakeholders, logistics, tech teams, external vendors and global partners. You will collaborate across functions to secure efficient operations and a strong service experience.

WHO YOU ARE​

We are looking for people with…

• A degree in Business Administration, IT or a related field (ITIL familiarity is a plus).
• A background in business, IT or service‑delivery functions, ideally with experience supporting both business and technical teams.
• ITIL certification or familiarity with ITIL principles.
• Experience in QA (Quality Assurance) testing and using ServiceNow or similar service‑management systems.
• Hands‑on experience managing critical business services in complex tech environments.
• Work experience within global organizations operating across multiple markets.
• Familiarity with major suppliers such as Microsoft, Oracle or Accenture.
• Knowledge of delivery governance and quality‑improvement processes for digital platforms and e‑commerce environments.
• Skilled vendor‑management and contract‑negotiation abilities, ideally gained in complex organizational setups.
• Exposure to managing incidents, problems, changes or configuration management in large‑scale environments.
• Proficiency in English, spoken and written.

And people who are…

• Structured, solution‑oriented and confident navigating operational complexity.
• Collaborative, open‑minded and comfortable working with many stakeholders at once.
• Skilled at managing stakeholders at different levels and building strong, trust‑based working relationships.
• Proactive, curious and committed to improving ways of working.
• Clear communicators who can translate between business needs and technical realities.

WHO WE ARE​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

WHY YOU’LL LOVE WORKING HERE ​

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​

More specifically, we offer:

• Working mode: 4 days from office / 1 day flexible.
• Lunch card with a monthly top-up of PLN 200 for food outlets.
• 25% staff discount for you and one family member across all H&M Group brands – in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET).  
• H&M HIP incentive program.
• Referral bonus for recommending externally hired colleagues (from PLN 480 to PLN 1,200 gross, depending on the position).
• Co-financed private medical care and life insurance.
• Co-financed access to either a Multisport Card or a Medicover Sport Card.
• Co-financed access to the Multilife Platform, offering psychological and dietary consultations, language courses, and more.
• Access to the MyBenefit platform.
• Occasional coupons and bonuses throughout the year.
• Compensation for prescribed corrective glasses.
• Additional day off (jubilee).
• Educational Learning Studio platform, including LinkedIn Learning.​

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

This is a full-time role based on a local contract in Warsaw. The Service Delivery Specialist reports to Tech Manager.

If you feel that this is an opportunity that will drive you, please apply with your CV in English no later than 5th of July. Due to data privacy policies, we only accept applications via our career page.

Take the next step in your career with us. The journey starts here.

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*we are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​