ServiceNow Administrator

Why are you looking for a job?

If your answer ticks all the boxes, this could be the start of a great collaboration.

• You have a curious mind - You won't understand what we're talking about if you don't 🤔
• You want to learn more around technology - You won't survive if you don't 😱
• You want to make the world a bit better - We don’t like you if you don’t 😎

We happen to be just like that as well. We like hacking things here and there (you included) and create scalable solutions that bring value to the world.

SquareDev? 🐿️

We use state-of-the-art technology to build solutions for our customers and our partners' customers. We make sure we stay best-in-class by participating in research projects across Europe, collaborating with top universities and enterprises on AI, Data, and Cloud.

About QnR Group

SquareDev is a member of the QnR Group, a leading technology organization specializing in end-to-end custom software solutions, Artificial Intelligence, Cybersecurity, SAP S/4HANA, SAP Business One, ServiceNow, and FinTech solutions.

As part of QnR Group's ongoing expansion — both in Greece and internationally — we are continuously hiring across a wide range of tech roles. Successful candidates may be hired by QnR Group, or another company within the Group, depending on the role and project.

Role overview

We are looking for a ServiceNow Administrator to join a project with one of our public-sector clients in Warsaw. You will focus on the administration and support of the ServiceNow platform within a professional organization. Responsibilities include maintaining system performance and security, managing configurations, resolving issues, supporting users, and helping improve internal processes through automation and platform enhancements. The role also involves working closely with technical teams and stakeholders to deliver efficient digital solutions.

The ideal candidate will be responsible for:

• Keeping the ServiceNow platform secure, available and fully functional, in cooperation with the ServiceNow Architect and Developers.
• Overseeing development work and bug fixing across the platform's full lifecycle.
• Running ServiceNow demos and training sessions for end users and support teams.
• Configure and administer ServiceNow modules (ITSM and others).
• Capture business needs, translate them into clean technical solutions, and support project planning.
• Keeping documentation up to date — technical docs, Standard Operating Procedures (SOPs), user manuals and knowledge base articles.
• Carrying out other duties assigned by the team leader.

To excel in this role, you'll need:

• At least 5 years of relevant IT professional experience.
• At least 2 years in a similar ServiceNow Administrator position.
• Both ServiceNow certifications (or equivalent): Certified Application Developer (CAD) and Certified System Administrator (CSA).
• Strong, hands-on experience administering and maintaining the ServiceNow platform.
• Strong, hands-on experience configuring ServiceNow (ITSM and other modules).
• Solid practical knowledge of the ServiceNow product portfolio and of Service Management as a discipline.
• Hands-on experience with requirements gathering, analysis and project management.
• Working knowledge of the key integration technologies used with ServiceNow: Web Services, SSO, LDAP, REST.
• Good understanding of complex information systems and how they interoperate.
• Awareness of IT security standards.
• Experience producing technical documentation, including SOPs.
• Practical knowledge of MariaDB administration / management.
• English at B2 level (CEFR) or higher.
• Eligibility to obtain EU CONFIDENTIAL personnel security clearance.

Nice to have (not required):

• Hands-on experience designing ServiceNow platform solutions.
• Experience with on-premise ServiceNow deployments.
• Previous exposure to EU institutions, agencies or similar regulated environments.