Strategic Customer Service & Planning Specialist (P2P)

Job Purpose

We are looking for a Strategic Customer Service & Planning Specialist (P2P). In this role, you will act as a key interface between strategic customers, Sales KAMs, and internal supply chain team, ensuring end-to-end planning excellence across demand, inventory, order fulfilment, and logistics processes. This is temporary contract for 1,5 year.

Responsibilities 

Customer Collaboration & Governance 

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  Act as Logistics Key Account for strategic customers 

  
  

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  Lead weekly operational reviews and planning alignment 

  
  

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  Build strong customer relationships and planning models 

  
  

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  Manage governance routines, KPIs, and SLAs 

  
  

End-to-End Planning & Execution 

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  Manage full order lifecycle (contracts, call-offs, deliveries 

  
  

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  Optimize availability using planning tools (OMP, SAP, ADEX) 

  
  

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  Monitor orders, allocations, backorders, and service risks 

  
  

Demand & Inventory Planning 

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  Collaborate with customers to integrate sales, stock, and market signals into forecasting processes 

  
  

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  Support customers in optimizing their inventory level through proactive collaboration, data insights, and planning alignment 

  
  

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  Actively influence customer behaviour to improve demand quality, forecast accuracy, and inventory health 

  
  

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  Ensure alignment between customer demand and Bridgestone supply capabilities by maintaining accurate DRP signals and clean demand in OMP 

  
  

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  Work closely with DRP Planning team to secure proper stock availability in the network and ensure consistent replenishment flows 

  
  

Transport & Logistics Coordination 

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  Plan direct shipments from production 

  
  

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  Manage delivery slots and resolve logistics issues 

  
  

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  Ensure delivery performance and reliability 

  
  

Continuous Improvement 

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  Analyse KPIs (OTIF, Fill Rate, Forecast Accuracy) 

  
  

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  Drive root cause analysis and process improvements 

  
  

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  Support B-Direct transformation initiatives 

  
  

Requirements 

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  Experience in Supply Chain / Planning / Logistics / Customer Service  

  
  

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  Good understanding of end‑to‑end supply chain processes  

  
  

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  Experience in managing strategic customers in a customer-centric supply chain environment 

  
  

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  Strong analytical skills and ability to work with data  

  
  

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  Experience with SAP (SD/MM) and planning tools (OMP is a plus)  

  
  

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  Advanced Excel skills (analysis, reporting)  

  
  

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  Ability to manage multiple tasks in a dynamic environment  

  
  

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  Strong communication skills and customer‑oriented mindset  

  
  

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  English proficiency (B2 or higher) 

  
  


• Polish is a must (written and spoken)

Nice to Have 

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  Experience with ADEX or advanced planning tools 

  
  

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  Knowledge of consignment or direct shipment models (ODS, STO/STR) 

  
  

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  Familiarity with automation, reporting tools or Power BI